26 days ago - req32174

CS - EUV Upgrade DL Generalist - Hsinchu

Customer support

Other technical job categories

In a nutshell


Hsinchu, Taiwan


Customer support


0-2 years



Job Category

Other technical job categories



Introduction to the job

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is EUV Upgrade. The organization prepares and executes complex EUV upgrades action over ASML EUV systems at various customer worldwide.

Role and responsibilities

Manage and keep leading on complex upgrade sequence and activities, enabling successful upgrade with quality within all sorts of resource budgets,unlock the potential of ASML EUV products for our customers.

• Work safely and meet customers / ASML designated safety rules –regulations at all time
• As Coordinator you will be an ASML ambassador at customer sites across the globe.
• Run upon shift model, based on BP design and upgrade coordination needs.
• Work with the local / WW organizations and cooperation company to plan and make all necessary preparations for the on-time execution of the upgrade.
• Ensure timely availability of the right procedures and recoveries to bring the machine on the best performance level.
• In Fab/office to coordination of the upgrade including: manpower scheduling, parts, upgrade sequence preparation and tooling.
• Deal with fast changing circumstances and change plans accordingly on the spot.
• Identify, document and drive improvements in order to reduce upgrade cycle time.
• Daily reporting or tracking of upgrade progress and issues.
• Support upgrade PL to facilitate upgrade requirement tasks and follow up

• This position will require travel (up to 40%) to the field offices worldwide for EUV upgrade.

Education and experience

Bachelor’s degree with good logical, organized and quick response.

•Experience with optics and lasers
•Experience with Project planning/coordination
•Experience in a customer support department for high tech products. Photo-lithography, Electro-Mechanical or Ultra Clean Vacuum.
•Experiencewith 2-3 years ASML _Drive laserrelated job experience is preferred.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Open for cultural differences.
•Motivated, pro-active, self-driven and flexible.
•Highly stress-resistant.
•Take the lead during escalations and drive for solutions.
•Self-sustaining and ability to prioritize activities and coordinate a broad range of specialists, ensuring action plans are carried out.
•Analytical ability.
•Good documentation skills.
•Multitasker with the ability to work in different and difficult working environment.
•Good team player who is committed to the success of ASML.
•Good customer skills.
•Good communication skills, verbal and written, in English.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

•Flexibility to travel to other countries including Taiwan, Korea, USA, (up to 10%) if needed, with uninterrupted periods up to 6 weeks in a row.
•Candidates are expected to support the upgrade for at least 2-3 years upon completion of training.
•This position require Day and Night duty in office or cleanroom depending on location or assignment.

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