30+ days ago - req32147

Zone Quality Manager

Other corporate functions

Other job categories

In a nutshell


Shanghai, China


Other corporate functions


8+ years



Job Category

Other job categories

Job Description
Manage Customer Quality Notifications:
Local intake & filtering
Manage proper follow-up through GQ CF Customer Quality Care team
Manage timely and good quality closure of CQN with customer, including preventive actions.
Setup and maintain Customer Quality Dashboard:
Align with Customer on Customer Quality Indicators
Secure buy-in from ASML Headquarters in case required
Drive quality performance to agreed targets
Manage Customer audits
Align with Customer on audit agenda
Work with GQ Audit team on follow-up
Assess and improve local processes
Assist local management by proposing process improvements and participate in deployment of new and improved processes
Assist local management by initiating, driving and tracking of improvements on the execution of critical processes
Assist in driving resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update…
Translate ASML Quality roadmap to customer Quality roadmap
Be the voice of the Customer on Quality towards ASML organization
Be the Quality Ambassador for ASML

Educational Level
Bachelor degree or above with extensive years of relevant experience

Experience in the semiconductor business
Experience in Professional Field Service Operations
Experience in Quality managementsystems and methodologies within a high tech business to business environment. Black belt is a plus.

Personal Skills
Business acumen to escalate critical quality issues for correction and manage known issues for prevention
Excellent coordination capability to manage the simultaneous issues from different customer sites
Proven competence to turn cross-sectoral conflicts to commonly beneficial solutions internally or externally
Strong customer oriented attitude and customer interfacing skills
Able to analyze and draw conclusions from data or report information
Strong communication and influencing skills enabling the motivation of team spirit overcoming fixed culture
Track record in process improvement/optimization
Analytical thinking skills
Leadership and change management skills
Be able to act as a quality role model for embedding quality in our daily operations
Team player, one team one goal

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