20 days ago - req32225
HR - Service Advisor - Hsinchu
Other job categories
In a nutshell
Other job categories
Introduction to the job
This role will be based in Hsinchu Taiwan but is responsible for interacting with employees, managers and HR colleagues in Asia by providing insights and solutions to diverse scenarios by phone or via our HR systems. This role will be part of a dynamic team within the HR Services organization in a fast growing and continuously changing international high tech company, with lots of career and development opportunities.
Combined customer facing and backoffice support for employees and managers for all general HR topics. Provide self-service support, processes accurate & effective transactions and ensures prompt inquiry resolution.
Role and responsibilities
•The first point of contact on all HR inquiries from all employees and managers
•Fluent in English to work with multinational colleagues
•Handle inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end-to-end way of working
•Support customers on the HR portal and relevant online tools in completing transactions.
•Provide operational advisory support and administrative services to in-scope processes.
•Process changes in employee status and manage & record document flow.
•Perform customer related data gathering and execute data management checks/
•Work according defined standards, in line with e2e processes and local compliancy.
•Escalate cases where guidance and clarification of policies and procedures is required.
•Actively identifies customer centric improvements and participates in improvement projects. Drive standardization, simplification and automation of the relevant processes.
•Ensure service level agreements are met and higher level of customer satisfaction is reached.
•Safeguard own knowledge & skills and update knowledge database.
Education and experience
Bachelor or Master
•Experience in Workday or ServiceNow is preferred
•Ability to consistently deliver high quality work in a professional and efficient manner.
•Knowledge of HR processes, systems and policies.
•Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers.
•Ability to quickly find your way in a network of information
•Ability in Korean or Japanese will be a plus
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
•Ability to work as part of a team as well on own initiative.
•Plans & aligns (effectively manage own priorities and workload)
•Ability to work in a changing environment to meet demanding deadlines and timescales.
•Act with integrity and instills trust
•Show personal ownership
•Display well-balanced behaviorin customer interfacing towards employees, managers & HR colleagues
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.