8 days ago - req32443

CS - EUV Upgrade Service Coordinator - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Introduction to the job

Service coordinator supports cross departments in an administrative, organizing and supporting way, to guarantee an effective and efficient execution to support ASML business.

Role and responsibilities

1.Service coordinator work
2.SMS (ASML internal applications) support and training delivery
3.Business support to Customer support (CS), Finance, Sales and Logistics
4.Office / GA support

•Service coordinator work :
oManage service order (SO) end-to-end process, including communications with internal and external customers.
oBillable labor & parts sales.
oSpare parts sales.
•SMS support and training :
oBe SMS key user, support pilot testing activities
oSMS & SAP support, including escalation and problem solving, authorization requests for end users.
oSMS applications & nPGP project support (time-writing / Material handling / Service Order / HRizon) trainings to end users.
•Business support :
oOption and special deal support
oSO support
oBusiness administration & documentation support (DST, SLA, quotation, OSO status, Upgrade-base data maintenance).
oData analysis / data monitoring and reporting
•Office / GA support
oAs backup for office coordinators
oCS supports (e.g. Easybuy PR creation for Fab/SO related operations) 

Education and experience

Bachelor degree in Business Administration, or comparable.

• ~2 years of administrative work experience preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•English skill (verbal and written)
•Microsoft application skills – Excel, Word, PowerPoint, Outlook
•Sets priorities and structures daily operations, plans ahead and keeps deadlines.
•Pays attention to details, consistently adheres to rules, procedures and processes.
•Works effectively in team and cooperates.Share knowledge and workload with others.
•Good common sense of business sensitivity and confidentiality.
•Learning mindset, actively learns and develops based on experience and feedback.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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