19 days ago - req32579

Customer SCM Demand & Allocation lead

Logistics & supply chain management

Logistics & supply chain management

In a nutshell

Location

Veldhoven, Netherlands

Team

Logistics & supply chain management

Experience

0-2 years

Degree

Master

Job Category

Logistics & supply chain management

Travel

10%

Introduction to the job

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

Role and responsibilities

Manage your region(s) to ensure field material availability in the warehouses close to our customers factories by translating customer needs & contracts in planning. Drive material availability on a continuous improvement basis to improve our after sales contract performance and deliver the right customer service at agreed cost, together with the stakeholders both in the regions as in Veldhoven (headquarters).
- Pro-active demand enrichment for customer supply chain planning by gathering, analyzing and reviewing demand information with various stakeholders
- Conduct material availabilities analysis and translate into improved planning proposals
- Drive planning proposal review process with various stakeholders & ensure stakeholder buy in
- Identification of potential critical materials and manage supply chain to ensure material availability in the field
- Allocation of critical materials to manage material availability in the field & communicate towards stakeholders on critical & high usage materials
- Prioritization of demand and allocation/re-distribution decisions. Control reallocation of available stock to manage material availability & involvement in decision making w.r.t. deviations on the planning
- Analyze and follow up on demand gaps and related usage forecast
- Be a partner of our customer supply chain teams operating in the field and support with (urgent) material requests
- Operational performance:
- Coordinate demand registration in SAP
- Allocation and re-distribution of materials
- Review stock planning proposals
- Contribute to (or lead) improvement projects

Education and experience

- Relevant bachelor/master degree (e.g. supply chain or engineering)
- > 2-5 years of relevant experience in a large international company, ideally supply chain, engineering, operations or procurement background
- Have knowledge of planning processes preferably in a customer service organization
- Knowledge of business complexity, supply chain and/or relevant industry

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Strong interpersonal, communication and decision making skills
- Service oriented & problem solving mindset
- Strong analytical skills
- Ability to organize and prioritize workload
- Ability to influence without power
- Can do mentality

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Sourcing & Supply Chain Management (S&SC) is an industry-leading sourcing and supply-chain management organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So, with over 1000 highly educated and motivated people, S&SC must proactively identify and solve potential issues by working closely together with our technical departments and customers while actively managing an extensive supplier base.

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