19 days ago - req32581

Customer SCM Performance & Cost Analyst

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Veldhoven, Netherlands


Logistics & supply chain management


3-7 years



Job Category

Logistics & supply chain management



Introduction to the job

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime costs customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

Role and responsibilities

You will provide transparency and insight in supply chain costs & performance in order for others to take actions to stay within norm. You will work closely with our customer supply chain teams, customer support and sales to develop improvement initiatives to ensure cost & performance and margin targets are met. Develop and execute the right analysis on global & regional level that will facilitate field material availability delivered to the field warehouses with the right performance and at agreed cost based on date. Work with the stakeholders in Veldhoven (headquarters) to drive performance and work together on projects with a continuous improvement basis.
- Measure, analyze and report Customer Supply Chain costs & performance
- Ensure data accuracy and consistency of Business Line reports
- Generate and effectively communicate fact based insights and improvement updates
- Initiate improvement actions to ensure performance & costs targets are being met
- Generate structural improvement ideas w.r.t. reports & analysis and implement
- Connect the dots between the various projects to identify synergies and/or conflicts
- First level of analysis to provide new data insights
- Enhancement on current tools / reports
- Continuous improvement: participate/lead in projects driving costs and material performance improvements

Education and experience

- Relevant master degree (e.g. supply chain or engineering)
- 2 to 5 years of relevant experience in a large international company, ideally supply chain, engineering, operations or procurement background
- Knowledge of business complexity, supply chain and/or relevant industry
- Knowledge on SAP, Spotfire, Excel, Access, VBA, …


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Strong interpersonal, communication and decision making skills
- Service oriented & problem solving mindset
- Ability to transform data into information
- Strong analytical capabilities
- Can do mentality
- Service oriented mindset

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Sourcing & Supply Chain Management (S&SC) is an industry-leading sourcing and supply-chain management organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So, with over 1000 highly educated and motivated people, S&SC must proactively identify and solve potential issues by working closely together with our technical departments and customers while actively managing an extensive supplier base.

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