2 days ago - req32845

Performance Manager

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Introduction to the job

The CS EUV Performance manager drives the strategy deployment process supporting CS Field & Central teams. We have the mission to design, mature & improve the performance of our EUV Customer Support organization towards our customers.

The CS EUV Performance manager supports our global EUV Field- & Centralservice teams to secure performance by driving the strategy deployment process (hoshin Kanri) from supporting the creation of long term strategy to drive the regular reviews on performance to analyze deviations.
As a part of CSEUV Operations we are contributing to design, mature & improve the performance of our EUV Customer Support organization towards our customers.

Role and responsibilities

The CS EUV Performance manager leads the CS EUV strategy deployment process to support both Central and global EUV Field service teams who enable our customers’ EUV lithography operations. The Performance management team drives the direction creation with tangible KPI’s, identify deviations and drive improvement actionsto mature a performance management system that will help the organization to secure the results.

Key responsibilities:

  • Drive the strategy deployment process in CS EUV team, both Central (VHV) as local (US / KR / TW)
  • Drive alignment with the field in the strategy deployment- and performance management process
  • Secure cascading of the CS EUV strategy, breakthroughs & key metrics with Field and Central teams
  • Build an CS EUV Performance management communitywith the local performance managers
  • Create / distribute the monthly reports on the key CS EUV performance metrics to all stakeholders
  • Drive the CS EUV MOR’s with local and central teams (preparation, meeting & action closure)

Education and experience

Bachelor or Masters degree in a technical area.
Most important besides education: willingness to learn, develop and be self motivated/driven.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Results focused: able to prioritize which efforts will drive the impact intended
  • Good stakeholder management / engagement skills
  • Communication skills: able to engage a large variety of stakeholders at various levels
  • Able to influence without power to secure the deliverables.
  • Empathy to understand others point of view and drive to agreement

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Please upload a CV in English and a motivation letter, when you apply for this Performance manager position within the Customer Support EUV department (Veldhoven, NL).

More information about the department Customer Support can be found via : https://www.asml.com/en/company/about-asml/organization