11 days ago - req32904

Customer Support Engineer YieldStar (TS FSE)

Customer support

Other technical job categories

In a nutshell

Location

Chandler - AZ, US

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The future is bright, and dynamic. Are you up for the challenge to be a lead equipment engineer on YieldStar (YS) for the first US-based advanced-node fab of our Taiwanese customer? This high-profile job definitely enables you to enhance your career within ASML while getting to know a different customer.

I’m looking for an equipment engineer that is experienced in semiconductor or adjacent high tech equipment maintenance. You will be part of the technical core team CS DUV/YS Service Engineering, and work in close collaboration with the CS Apps team. The YS team consists of two (2) engineers at start and you play a crucial role in the setup of the metrology platform transfer from Taiwan to Arizona. Having a proactive and entrepreneurial mindset will make you, ASML, and our customer successful. Initially, this role will be a mixed 1st/2nd line role. The position offers opportunities to expand into other equipment roles including application support of YieldStar.

The holder of this position will be based in ASML Phoenix (AZ, USA), reporting directly to the on site DUV/YS equipment manager, and having a strong dotted line to the on-site CS Apps and CS US YieldStar program manager. If required for your skill gap, you will get your initial training from other senior engineers that are located at other sites.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

As a CS engineer, you are responsible for maintenance, upgrade, and overall performance of the ASML YieldStar hardware. This will also include maturation of the YieldStar, and technical/non-technical support to ongoing and future work. You will be regularly expected to work with applications to further customer testing, and system (matching) qualification.

With your YS colleague in the AZ site team, you are customer-facing and lead all technical activities and status reporting. You are relentless in driving the success of the ASML metrology platform introduction during this new fab startup and setup of high volume manufacturing in US. Initially, the focus will be on installs and establishing platform node implementation. As YieldStar FSE engineer, you own the operational project execution of the install schedule. Quickly, this will shift to an HVM operation where focus is on ensuring that the customer can keep running their metrology and control loop process reliably 24x7. Driven by a determination to never give up, you’ll troubleshoot YieldStar issues based on your technical intimate relation with your customer counterpart. You link your own trouble shooting to diagnostics and solutions from GSC/D&E.

You collaborate seamlessly as a OneTeam with the local equipment engineers, business line stakeholders, senior staff and account team, as well as counterparts at ASML Taiwan and, of course, customer stakeholders. This is a position that will require strong ownership, care for quality, a strong customer intimacy and communication. You are able to guide and coach junior and/or non-YieldStar dedicated engineers into accelerated technical career development. You collaborate with applications peers in the region and across the globe to develop and implement best practices with your colleagues, and strive for effectiveness and efficiency. You have a proactive and entrepreneurial mindset during the early engagement phase.

You are able to represent ASML as a technical expert in the field and get recognition of this by the customer. Due to the scope and impact of this role, it offers you the opportunity to grow further in technical expertise roles, or project or management leadership roles.

  • Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Operate as the escalation owner for all complex issues on YieldStar, together with your other shift peer engineer.
  • Determine root cause, create/execute action plans & escalate to supporting resources when necessary.
  • Execute periodic maintenance, and difficult and uncommon repairs.
  • Provide direct support and assistance to less YieldStar experienced ASML personnel as necessary.
  • Prepares written technical reports such as escalations updates and installation progress to internal and external.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports.
  • Develop and implement best known methods on necessary topics.
  • Provide project and coordination support to the YieldStar process node introduction.

Non-exempt position requires the willingness to work flexible shifts and extended hours including nights, weekends, and holidays; to arrange jointly with manager and colleague engineer in YS.

Education and experience

  • BSc in Physics, Optics, Electrical Engineering, Chemistry, Mechanics, a similar engineering degree, or equivalent experience.
  • 0~5 years of experience with IC (equipment) manufacturing environment, or comparable high-tech equipment maintenance.
  • Experience in a customer contact/customer service role, preferably in product ramp or high-volume manufacturing.
  • Solid written and spoken English language skills.
  • Experience or ambition in owning technical workstream/project management.
  • Our employees are curious, driven, open to new ways of thinking and creative problem solvers. As CS Engineer you are strongly demonstrating the 3 core cultural values of Collaborate, Challenge, and Care. You drive your own and ASML’s success.
  • Must have strong organizational, communication, technical leadership and interpersonal skills.
  • Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
  • Strong customer focus and commitment to Customer Satisfaction.
  • Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision.
  • Demonstrated flexibility and ability to thrive in a high pressure and fast paced environment with changing workloads.
  • Proactively take ownership for solving issues and error prevention.
  • Ability to prioritize and organize actions effectively and efficiently.
  • Self-starter that shows high drive, creativity, ambition and accountability.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Ability to make decisions in the priority of problem solving.
  • Work according to a strict set of procedures within the provided timelines.
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and relevant software.
  • Demonstrated experience using computer applications, including data analysis tools and MSOffice (Word, Excel, PowerPoint).
  • Ability to train and mentor Engineers and customer employees.
  • Open for cultural differences and able to work with a site of different cultures and WOW.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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