EPM (Equipment Performance Management) Engineer

Customer support

Other technical job categories

In a nutshell

Location

Hwasung-Si, Korea

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Published: 24 days ago Job ID: req32987

Role and responsibilities

- Maintain data base related to equipment performance anddescribe performance status with own DB
- Performs data analysis of systems to resolve problemsand/or to improve system performance with complete and accurate data.Recommends and implements improvements to the hardware and/or processparameters and/or associated methodologies/procedures pertaining to thePerformance management operation.
- Define what bottleneck, disturbance affect our performance and other related KPIs and support stakeholder to find out proper solution by giving complete analysis.
- Provide proper information to stakeholder in order to let them manage their performance
- Coordinates the various resources in differentlocations to solve escalated problems on performance management.
- Develops and utilizes customer surveys as a method toimprove support service to both internal and external customers. Recommends and implements cost savings measures in performing duties.
- Ensures required technical and administrativedocumentation is completed in a clear, concise and timely manner.Informs all parties affected by assignments of progress/problems in atimely manner.
- Ensures proper written and oral communications with allaffected parties. Prepares and makes presentations as required.

Education and experience

- Bachelor’s Degree or above
- ASML CS Field Engineering > 3years

Skills

- Fluent English
- Professional Communication Skill
- Capable of dealing with a broad range of technicalsubjects
- Good analytical, communicative and social skills
- Focused on quality, continuous improvement
- Adequate Microsoft excel skill

Other information

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