Customer Support Engineer

Customer support

Mechanical engineering

Mechatronics

Electrical engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Mechanical engineering, Mechatronics, Electrical engineering

Travel

20%

Published: 13 days ago Job ID: req33540

Introduction to the job

Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. We support our customers in the use of these systems in their production process.

The mission of Competence Engineering is to enable our field service engineers to be successful in supporting our customers. Our goal is to ensure that our Field service Engineers can do their work well prepared with as minimum disturbances as possible. We do this by contributing in the entire life cycle of our product generation; from start design to end of life.

Are you a team player that likes to take a leading role in solving challenging, technical issues, to enhance customer satisfaction and help improving new product development? This job enables you to use your social skills and technical qualities.

Role and responsibilities

Customer Support EUV Competence Engineering is divided into nine competence groups that together support the total ASML EUV machine. As an expert in your competence, you will function as the technical interface between CS Field organizations and ASML Headquarters.

In this role you are responsible for the completeness and the quality of all knowledge, tools and spare parts (=Service Mix) that are required to diagnose, repair and recover ASML systems installed in a customer fab. You use your communication skills to help our Field Service Engineers.

Next to Field Service Engineers, you will also interface with the Development & Engineering, Manufacturing and Supply Chain sectors. You support new product introductions, create solutions, roll-out improvement ideas and solutions, and train our Field Service Engineers.

The CS EUV Competence Engineer is responsible for:

  • Facilitate and maintain a global competency network.
  • Represent CS during the design phase of new designs. Make sure the requirements for the field are implemented in the design.
  • Handshaking and validating Service Mix of new products and functionalities delivered by D&E to enable independent operation by CS Field organization.
  • Creating, improving and maintaining our Service Mix.
  • Identify structural issues/improvements to the design together with the Field Service Engineers.
  • Creating, driving and deploying technical solutions towards our customers.
  • Train our Field Service Engineers with knowledge for introductions of new products.

In addition, as CS EUV Competence Engineer you will need to travel up to 20% to maintain close contact with your global competency network.

Education and experience

  • A Bachelor or Master degree in a technical science (Physics, Mechatronics, Mechanical Engineering, Aeronautical Engineering, Electronics, Optics, Chemistry, Process Technology, Computer Science, Software, Information Technology etc.) is required;
  • You have preferably 3 years or more work experience in an engineering or customer support role;
  • Knowledge of ASML equipment on a specialized technical level is a strong advantage.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Team player with excellent communication skills in a multicultural work environment.
  • Totally customer focused.
  • Focused on quality and drive for continuous improvement.
  • Pro-active attitude and taking initiative.
  • Ability to effectively influence your stakeholders to successfully get our designs and service processes to a higher level.
  • Analytical and organizational skills.
  • Helicopter view.
  • Stress resistant.
  • Flexible and result driven.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Accordingly, business demands may require the Company to proceed with candidates who immediately can meet these requirements.

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