29 days ago - req33951

CS - Quality Enabler Project Lead - Taiwan

Customer support

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In a nutshell


Taichung, Taiwan


Customer support


3-7 years



Job Category

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Introduction to the job

“Quality is more important than quantity. One home run is much better than two doubles.” --- Steve Jobs, CEO Apple
“When you do quality right, it creates trust with customers.” – Peter Wennink, CEO ASML
ASML is committed to providing a high level of customer satisfaction and trust by delivering high-quality, sustainable products and services that consistently meet or exceed our customer’s expectations.
The ASML quality culture aims to shorten Time to Mature Yield and ensure end-to-end quality of our products and services through:
- First time right: Apply risk management on products and execution, to minimize the impact for our customers.
- Zero defect: Embed controls to guarantee adherence to our policies, processes and procedures.
- Zero repeat: Learn from failures and prevent reoccurrence, driving structural improvement in our products, services and processes.
Are you the one to exhibit interest and passion for continuous improvement, breakthrough comfort zone to deal with challenges and problem, like to conquer objectives and collaborate with people? Welcome to join DUV Operation Quality Team.

Role and responsibilities

As a Quality Project Lead, you will take a pivotal role as a bridge between ASML DUV CS team, D&E, CS Central and Supply Chain with a primary focus on DUV operation quality. You maintains and develops at an operational level the relation to DUV CS team to optimal collaboration between headquarter and local service team managing all the critical service quality improvement and optimize the effectiveness and efficiency of the product generation process, in alignment with ASML project team and plan to achieve and secure an excellent service quality of cross-sector activities.

As a Quality Project Lead, you will need to accountable for the service quality KPI, achieve ASML quality missions “ first time right”, “zero defect”, “zero repeat” by process & procedure improvement.
1. Coach and lead a team of service engineers in performing assessments, quality checks and root cause analysis on specific activities in the field
2. Execute specific quality programs for DUV operation including material, craftsmanship and system
3. Identify the gaps in current operational processes and define corrective actions with relevant stakeholders
4. Deploy the quality behavioral vision of CS DUV team in Taiwan
5. Advise on continuous improvement actions to be applied in the other regions
6. Collaborate with DUV team to understand the process and improvement areas
7. Evaluate financial consequences to improve positive business impact
8. Promote continuous improvement and quality behavior adapt activities
9. Defines the overall work plan coordinates the project teams through different phases ensures support, provides adequate status updates shares responsibility to reach the target together with line management

Education and experience

Good knowledge of quality management tools: Craftsmanship/D12/Continuous improvement/QCC..etc


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Project management certification; Excel Scripts for automated reporting and analysis; High level of personal ownership, initiative and drive; Capable of influencing people without formal authority, also at management levels; No fear of confrontations; Able to analyze working methods / business processes, define and drive improvements, combined with a hands-on mentality; Excellent communication skills (English, both verbal and written); Experience in lean, lean deployment, six sigma and operational excellence is a plus; Cultural awareness and the ability to work with different cultures; Good listener with the ability to engage with team; Team player with independence and proactive attitude and taking initiative; Able to work in multicultural environment with leadership attitude and influencing power to develop change management.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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