CS - EUV Install Group Leader - Tainan

Customer support

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In a nutshell


Tainan, Taiwan


Customer support


8+ years



Job Category

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Published: 30+ days ago Job ID: req34105

Introduction to the job

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems and customer interface at customer locations. One of the departments in this group is CS EUV Installation. The organization prepares and executes complex install and activities on ASML systems. In this role you will manage resources from EUV install team and other support, team development and people care.

Role and responsibilities

As CS EUV Install group leader you are responsible for operational management of EUV install at customer sites all over the world. These installs are executed in a customer production environment. Develop mature engineers/employees to capable execute installations. And, support install operation handling to make sure operation smoothly.

Job Description
● Team development
● Organize staffing according to blueprint.
● Training and target setting for the team members.
● Define and align Key Performance Indicators (KPI’s).
● Hire and train new hires to be operational and advance/expert level.
● Team engagement and people care
Execution phase
● Execute installation safely and within agreed targets.
● Assignment project, planning and execution.
● Support operation handling.
● Continuous improvement on safety, quality, cycle time, efficiency and costs.
● Provide performance feedback to line management.
● Coach team members.
● Skill management.

Education and experience

MSc or BSc technical degree like Mathematics, Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable.

● Experience in a challenging environment with high tech products and complex production processes.
● At least 6 years’ relevant work experience as a People manager or Team Leader or Project Manager or Project Leader.
● Extended experience with ASML products is preferred.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

● Ability to motivate, drive, steer and convince others at all levels of the organization.
● Keep a global overview of ongoing strategically important issues.
● Capable of creating and executing a strategy on how to improve process.
● Excellent communication skill for internal/external message delivery towards different levels.
● Strong technical background and drive towards solutions.
● Good customer skills.
● Good planning experience and knowledge
● Open for cultural differences.
● Good English language skills both verbal and written.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

● Flexibility to travel to other countries including Taiwan, Korea, USA… if needed.

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