30 days ago - req34261

Training Manager Customer Support

Customer support

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other job categories

Travel

10%

Introduction to the job

ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or chips.
The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process.
Within CS the Global Training Center (GTC) delivers and develops technical training for all customer support engineers.
As Training Manager within the CS department, you will ensure sufficient, high quality training for the customer support organization and our customers.

Role and responsibilities

In order to ensure high quality training, you will focus on the following core responsibilities:
-Manages team of trainer instructors / developers
-Manages internaland external (customers, training suppliers) stakeholders.
-Monitors and manages financial budget and ensures cost efficient operation
-Contribution to create and execute EUV development and delivery training roadmap
-Contribution to create and execute overall CS Learning roadmap

Education and experience

Education

Master’s, Bachelor degree in technical area or business administration or equivalent experience

Experience

At least 4 years experience training or operational management experience (> 4 years) in a high-tech equipment industry preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

-People Management skills
-Operational skills
-Managerial skills
-Influencing skills: able to motivate, drive, steer and convince others at all levels of the organization (influencing without power)
-Communication skills (multi-cultural and towards different levels)
-Work independent but well aligned

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Context of the position
The Manager EUV Veldhoven Training Center reports to the CS GTC EUV Manager (in Veldhoven).

Other information
Willingness to travel up to 10%

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