8 days ago - req34364

Global Support Center Engineer - Yieldstar

Customer support

Mechatronics

Mechanical engineering

Electrical engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Mechatronics, Mechanical engineering, Electrical engineering

Travel

20%

Introduction to the job

Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment? Then join us in our international team of technical experts. The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer site (up to 20-30% of your time).

Role and responsibilities

Job Mission
ASML produces high tech and high value products to semiconductor manufacturers. Downtime of these tools is very expensive for our customers. To minimize those costs ASML Customer Support organization is responsible to repair the systems as soon as possible. For this reason ASML ensures support by various levels: Level 1 support is the ASML engineer on-site of the customer. Level 2 support is the ASML engineer in the country of the customer, able to remotely support or able to go on-site. Level 3 support is the GSC engineer for Yieldstar normally based in Veldhoven. In addition additional required support will come from Design and Engineering. Incidents seen at customer site are analyzed and documented to prevent similar incidents in future.

Job Description
A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:

- Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is often required to solve the problem at the customer.
- Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue from happening again in future. Collaboration with the departments as CS Service Engineering is necessary to establish that goal.
- The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.
- Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

The diversity of technical problems encountered in the MPC Yieldstar team requires a broad knowledge level. This makes that a GSC engineer obtains very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.

Yieldstar
Yieldstar is a very diverse product. Where several competencies are combined. Therefor general knowledge is a pre. Yieldstar includes:
Servo, electronics, optics, environmental control, metrology and software.

Education and experience

Educational Level
Master degree in technical science (Physics, Mechatronics, Electronics, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

Experience
- Knowledge of ASML equipment on a specialized technical level is a pre

Skills

- “Get things done” mentality
- Pro-active attitude
- Strong analytical skills
- Interpersonal abilities (can relate well to others, both colleagues and customers)
- Effective communicator in English (both oral and written)
- Customer-oriented
- Flexible in working hours, travel and work environments
- Team player
- Stress resistant

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

To be completed

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