R&D Account Manager

In a nutshell

Location

Hwasung-Si, Korea

Published: 16 days ago Job ID: J-00229948-317

Introduction to the job

• Manages multi-level activities related to regional accounts or for segments of global accounts to positively impact customer relationships, and future growth in products.
• Assists in the development and implementation of strategic business plans.
• Takes a leadership role in managing company resources to ensure total customer satisfaction

Role and responsibilities

Job Mission

• Accountable for site/account level execution of VPA, Systems Sales, Enhancements, Options and Upgrades
• Develops customer specific product sales/marketing strategies in a dynamic commercial environment
• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition
• Negotiation and closure of site/account level commercial agreements - aligned with the business manager (as applicable)
• Development and entry of accurate site/account level sales forecast– to be rolled up to business manager (as applicable)
• Ensures that site/account level quotations, orders and all other customer communication are to be handled promptly and accurate
• Manage site/account level sales order to closure

Job Description

• Business Alignment & Relationship Development
• Manages business alignment for customer accounts by identifying gaps in customer expectation and ASML’s offerings and working to reduce those gaps.
• Develops and maintains an excellent customer relationship to ensure ASML’s position as the continued vendor of choice. This is accomplished by creating strong interface between multiple levels of the customer and ASML including engineering, purchasing, planning, R&D / D&E, management, operations, accounting, finance, product groups and marketing, corporate auditors, deal structure team, legal/contract, etc.
• Conveys a strong understanding of the customer’s expectation; recognizes the business linkages and strategies with present and future customers’ needs effectively to ensure customer satisfaction and account profitability.
• Proactively looks for ways to improve value, quality and service to customers through appropriate relationships and feedback mechanisms. Business Goals & Strategy:
• Helps to develop clear goals and success factors directly linked to the achievement of business strategies long/short term for applicable accounts.
• Ensures ASML strategies are translated into specific objectives, action plans and metrics for theLocal Account.
• Assigns clear accountabilities to the Local Account Team by providing appropriate guidance.
• Proactively looks for ways to improve value, quality, and service to existing customers through appropriate relationships and feedback mechanisms.
• Looks for ways to develop and build potential new customers and markets for ASML products. Account Escalation Support:
• Responsible for operational success, strategic alignment and integration of activities with CS to ensure integrated customer account management.
• Is an escalation channel in the local account team.
• Gets involved if issues (technical & non-technical) cannot be resolved by normal functional channel and ensures the appropriate priority given to the issue.
• Balances the customer’s needs verses ASML's resource/priority

Education and experience

Bachelor degree or above in an engineering field, or equivalent business experience.

15+ years directly related sales experience in the semiconductor industry and has been successful at management of other accounts

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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