30+ days ago - J-00230424-796

CS Project Lead

Customer support

In a nutshell

Location

Wilton - CT, US

Team

Customer support

Experience

3-7 years

Degree

Master

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Do you know what it is to introduce a new product into a service organization? Do you know what is takes to drive a product/cluster to its targets? Do you know what is needed to be a good project leader? Do you enjoy to lead a motivated group of engineers to meet project targets? Do you like to interface with many departments and many cultures? If so then the role of CS Project Cluster leader is just the opportunity for you.

The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process at the agreed cost targets.Within CS the EUV Program Management department manages the introduction of products for low-NA EUV into the ASML worldwide service organization.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

In the position of Customer Support Project Cluster leader, you are a key contributor to the introduction of new low-NA product(s) towards the CS field organization. As the Project Leader you are the vital link for good collaboration between the Program organization, D&E, CS engineering, CS EUV operations and the CS field organizations.

The CS Project Cluster PL:

  • Leads a team of 4-15 CE Competence Engineers (as project leader).
  • Represents CS as single point of contact in cluster cross sector teams with Program, DE and other sectors.
  • Has good interaction with CS Competence Group Lead of the cluster to come to a triple constraint balancing between scope, time and cost (people).
  • Creates a good working environment.
  • Build up In-depth knowledge of customer support processes and have/build a network that enables effective interfacing with the development organization (D&E) and customer support Field organizations.
  • Creates project plans and reports on status of project deliverables, gaps on targets and help requests to meet targets (like Availability, Labor Hours, Parts costs, XLD, DOA).
  • Manages Service requirements and secure embedding into the design (for early phase products).
  • Ensures product design maturity prior to field introduction.
  • Validates x-sector deliverables are in place, via the PGP’s KD (Key Decision) process to enable the CS organizations success in the field.
  • Drives for the readiness of the service deliverables such as training, procedures, diagnostics, tools, spares.
  • Operates processes to drive performance and cost to target.
  • Validates all deliverables for release to the field are completed such that the field implementation is successful to the field site and customer expectations on performance and quality.

Education and experience

  • Bachelor's degree in physics, electronics, or mechanical engineering, or equivalent experience.
  • Master’s degree preferred.
  • With Bachelor's degree, relevant experience required.
  • Experience in leading a group of technical professionals.
  • Experience with project management in a new product introduction environment.
  • Sufficient technical knowledge and experience to be able to communicate effectively with various teams and engineers, and to create plans and lead the progress

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • People leadership and influencing skills.
  • Strong communication skills (multi-cultural and towards different levels).
  • Team player.
  • Pragmatic and proactive attitude.
  • Goal-oriented.
  • Capable of conceiving at different levels within the organization and maintaining ‘global’ overview.
  • Ability to work in an international multicultural setting.
  • Attention to details.
  • Technical curiosity to understand technical issues and ability to contribute to problem solving processes.
  • Being able to function in a highly dynamic environment.
  • Good interpersonal and teamwork skills with the ability to influence, motivate, mentor and lead team resources.
  • Ability to solve problems and implement solutions to complex problems with available resources.
  • Ability to lead and managing teams to successfully meet their commitments.
  • Self-starter, self-motivator; willing to do what it takes to get the job done.
  • Ability to define and tracking short and long-term goals and resources.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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