30+ days ago - req36351

CS - Global Support Center Engineer (System) - Linkou

Customer support

Mechanical engineering

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

8+ years

Degree

Master

Job Category

Mechanical engineering

Travel

10%

Introduction to the job

Are you a team player who wants to be the linking pin between problems seen at high tech customers and the solution in a multicultural environment?

Then join us in our international team of technical experts!

The goal is to remotely solve technical challenges, however due to complexity of our products an ASML Global Support Center (GSC) engineer often gets the opportunity to travel for problem solving at customer sites (up to 10% of your time).
The Global Support Center (GSC) provides 24/7 support by covering 3x8 hours in 3 different continents with offices in the Netherlands, USA and Taiwan.

Role and responsibilities

Support complex multi-disciplinary escalations to optimize progress and to potentially reduce the number of escalation to SE/multiple D&E.
Identify the links between different modules
Assist in brainstorms to look for root causes ‘off the beaten path’
2. Be a 'translator' between different competences to allow for smoother cooperation.
3. Reference point for advice. Guide engineers to find the right direction(s) to investigate.
4. Assist engineers in case of unclear/vague external escalations to help with issue intake.
5. Involved with more ‘project’ input. e.g.:
6. Proactive approach to system issues. Finding the problem before it creates impact.
System design input for NPI from service point of view
Setting up Global Operations Center way of work

Education and experience

- BS or Master degree in engineering, or equivalent experience; knowledge of electronics, mechanics, optics, software, semiconductor processes, and related disciplines.
- Experience in managing escalations and (internal) customer communication
- Experience within the ASML organization, specifically within Operations and/or D&E.
- Multiple ASML competency disciplines (Dynamics, Imaging, Overlay, Metrology)
- Knowledge of ASML products on a technical level.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Personal skills
- Inquisitive, curious, motivated to learn new things
- Balanced detail-oriented vs bigger-picture mindset
- Good feeling for orders of magnitude

Knowledge/skills:
- Specific soft skills (outside of general GSC soft skills):
- Influence without power
- Clear technical communication in a customer setting
- Good knowledge of the "system KPIs“: overlay, focus, imaging productivity and defectivity
- Knowledge of the big 'multi-competence' items (on an abstract level, it is not possible to master everything in detail):
- Dynamics
- Metrology (Image quality & alignment / SPM / ‘Life of a wafer’)
- Imaging
- Overlay
- Basic knowledge of all other (sub-)competences and how they interact with each other
- Basic knowledge of the process on the customer side

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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