30+ days ago - J-00231087-968

Program management officer (PMO) - Customer Support

Customer support

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In a nutshell


Veldhoven, Netherlands


Customer support


3-7 years



Job Category

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Introduction to the job

Within the Customer Support (CS) P3O management office (CS PMO), we are looking for an experienced Program Management Officer with strong leadership skills. Do you get excited of making a complex program successful by collaborating with the sponsor of the Program, the stakeholders and a team of PMO professionals who operate within the portfolio? Then this could be the perfect opportunity for you to bring your skills into practice within the challenging environment of ASML!

Role and responsibilities

CS delivers all the competencies involved to deliver high quality service to the ASML machines and prepares for the introduction of new products towards the locations all over the globe. The central segment of CS drives the portfolio that contains the programs which guarantee we can meet future operational requirements and meet our strategic business objectives. Within this portfolio you will be creating and co-leading one of the new capability-oriented programs.

Your main contribution will be:

·Experience regarding successful program management, a structured approach and the ability to pick-upon ASML’s best known methods and means to deliver towards the field organizations;

·Collaboration skills to connect with the CS PMO team of Program PMO professionals;

·Leadership and change management skills to drive improvements to the means & methods of the P3Menvironment;

·Hands-on proficiency with running programs daily and skills that allow you to help prepare strategicdecisions (delivering project- and program information first time right).

Your tasks contribute to the success of the Program and the Portfolio of CS. You lead the way in delivering solutions that contribute to a stronger process framework and successful delivery of results. You work within a natural team of PMO professionals while reporting to the PMO and Program manager. The PMO team is growing and your motivation to improve and lead by example is an important asset for you to make a good fit with the team.

Education and experience

Master Business Administration (MBA), Master of International Business Studies or similar.


·5+ years of working experience in a complex environment with Program and Portfolio management;

·Proven track record of successfully co-leading a complex Program;

·Experienced with the application of MSP;

·Familiar with Project Management Methodologies.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

·Able to use his experience to create positive change;

·Pro-active and likes to work in an organized manner;

·Has excellent inter-personal skills (e.g. trained coach, mentor and / or consultant);

·Fluent in English (verbal and written);

·Cultural aware.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

In this position you report to the Manager CS Project Management Office.

Willingness to travel internationally (up to 10%). The PMO role provides the opportunity to further grow into the program- and portfolio management career development path within ASML.

Hiring manager: Rob Molenschot

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