30+ days ago - J-00231803-727

CS - EUV Software Technical Support Engineer - Tainan

Customer support

Computer science & software engineering

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Computer science & software engineering

Travel

30%

Introduction to the job

Do you want to service the most cutting edge lithography machines currently on the market?
Do you enjoy deep diving into complex technical issues?
Are you not afraid of learning a lot in a short period of time?

At ASML we make the world’s leading lithography machines. Software is one of the key drivers to make sure we can provide the performance our customers expect.

We are looking for engineers with a background in software engineering or Unix/Linux system administration that are up for the challenge of making sure our software is running smoothly on our products.

Role and responsibilities

As a customer support engineer in the Taiwan Software Support Center, you will responsible for ensuring that ASML software will be running smoothly on all of our products; increase availability and uptime of our products and diagnose/analyze complex issues.

- Prepare, perform, assist software actions on our products, e.g. installing/upgrading software.
- Review and understand complex software documentation.
- Troubleshooting of complex software issues on our products.
- Determine structural solutions to software issues from a service organization perspective.
- Participate in continuous improvement cycles with our development and engineering department.
- Regular customer communication to share software information, e.g. planning of solutions, status of issue investigation.

Education and experience

Computer Sciences MSc. or equivalent.

3-5 years of experience in the semiconductor industry is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Easily connect to and learn from your environment.
- Concise, transparent and open in communication to all stakeholders.
- Able to apply a structured and logical approach to troubleshooting and problem solving.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The Taiwan Software Support Center is part of the EUV technology group. The SSC provides software support for EUV and other ASML products in Taiwan. Our internal customers are plenty; the planning teams that schedule and align activities with our customer, the EUV technology group which provides and arranges early access and beta test opportunities to our customers, the several software integration departments world wide and a team of dedicated engineers in Taiwan, San Diego, Wilton and the Netherlands.

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