30+ days ago - J-00229966-746

CS - Quality & CIP Project Lead - Tainan

Customer support

Other technical job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

30%

Introduction to the job

The Quality and CIP project leader main responsibility is to lead to ensure the level of service quality and related improvement according site operation performance database in all services is matched to or exceeds the current and future agreed needs of the business.

Role and responsibilities

Start from aligning operation administration to provide management result for all service and quality related issues.
PL identify and analyze business needs according service and quality scope requirement. Through WW or site2site performance benchmarking to initiate project with clear project plan, execution and monitor mechanism until closure according objectives and deliverable.
The PL daily operation is to work with site operation owners, customer and VHV supporters, relating to both services and resources, ensuring that service quality targets in all areas are measured and achieved.

The Quality & CIP project leader main responsibility is to ensure
Lead improvement in Operation and quality related projects according operation performance gap result.
Drive the corrective plan/actions implementation
Support operation and other departments in project related requirement
Build up site Engagement and join site DK meeting and use systematic analysis tooling. (E.g. Power BI) to set up monitoring index and generate report in
L1 KPI/Quality related, monthly basis
Contribute on MOR meeting topic.
L1 KPI Dashboard - promoting target slides
S2S Benchmark, routine
S2S Performance & BKM sharing

Education and experience

Master/Bachelor

3 - 5 years working experience preferred at least 2 years in CS service

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Data analysis and benchmarking
• Presentation and communication

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

CIP department mission is to drive continuous improvement for CS service activities in operation service excellence.
Customer communication : cowork with site manager and fab operation manager closely to provide related service and quality improvement information.
Technical improvement direction : cowork with NPI tech lead, competency engineers, TS manager to indicate the structural issues from MTTR, MTBI, XLD, PM and performance gap result
Corrective action implementation :assist system lead, upgrade project lead and planning manager in system action planning.
Data analysis : Based on site operation administration info and customer data analysis. And escalate to central if deviation occurred.

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About the team
About the location