CS HMI Field Service Engineer

Electrical engineering

In a nutshell

Location

Icheon, Korea

Experience

3-7 years

Job Category

Electrical engineering

Published: 30+ days ago Job ID: J-00231570-925

Role and responsibilities

  • Provide solutions and maintenance for inspection equipment as 1st line engineer
  • Technical supports and troubleshooting on Hardware/Software trouble
  • Participate in technical explanation meeting with customers. Also, attend regular conference call with Taiwan/U.S.
  • Participate in evaluation items decision/review meeting with customers
  • Execute customer’s special & safety requirements to the machine
  • Prepare Standard Operation Procedures and Instruction manuals to customers
  • Conduct installed base customer to get the service contract
  • To manage any escalation matter occurred in the field

Education and experience

  • Bachelor's degree in Electronic Engineering, Mechanical Engineering, Physics or related major
  • Above 3 years field service or customer support background in semiconductor capital equipment or high-tech industry.
  • Experience in any or all of the following areas is a plus:
    Inspection equipment, film equipment industrial machinery (electronics) service, maintenance experience

Skills

  • Knowledge of semiconductor inspection system,semiconductor manufacturing system or semiconductor device
  • Fundamental English skillrequired
  • Proactive attitude with excellent customer serviceskills
  • Ability to work in a team environment

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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*Working location: Icheon

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