30+ days ago - J-00230106-808

Operational Improvement Lead

In a nutshell


Chandler - AZ, US

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Will you join us in our mission as CS DUV Operational Improvement Lead to create an engaged, empowered & positive CS DUV Organization? YES?! You will:

Be a team’s/leader’s right hand and trusted sparring partner; Coach management to shine in their roles as leaders; Be the change agent that challenge status quo & limiting beliefs; Guide Organizational maturity to reach Operational Excellence: You are the ultimate small step expert!

Role and responsibilities

As OiL, you will co-lead the Lean transformation within Customer Support together with management towards a sustainable improvement mindset, aiming at an overall breakthrough with strategic focus, cost effectiveness and waste reduction. You will sustain both Organizational and Operational Excellence. As an CS DUV Operational Improvement Lead, you will respectfully challenge the status quo and act as a role model for Teamwork, Leadership by example, Lean thinking and act as the change agent to help ASML’s Customer Support sector in the transformation towards a Lean organization.

  • Organizational Excellence: support line organization through activities in the area of leadership capability, employee engagement and strategy deployment.
  • Operational Excellence: you support the organization to continuously improve performance by implementing connected performance management over all cross sections in the organization, implementing a fast and constructive help chain. You coordinate and provide the necessary training and coaching to employees, with special focus on leadership teams and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.
  • Mindset change: transform mindsets to maintain continuous improvement efforts beyond project activities and change ways of working to a Lean way of working. Management Coaching will be one of the means to achieve such mindset shift.
  • Problem solving leadership: contribute to the improvement of the whole operations value stream by participating in or facilitating problem solving sessions.
  • Knowledge transfer: trains and coaches ASML employees & management on Lean principles and behaviors.
  • Continuous improvements: support the engineers to identify potential new improvements.
  • Business case: evaluates financial consequences of required resources to implement Lean concepts and translates the realized improvements into positive business impact.
  • Project leadership: co-designs and runs Lean transformations in specific areas. Responsible for the overall work plan in the assigned area, from identification, planning, to execution and sustain.

Education and experience

To be completed


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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