Customer Support Engineer - Metrology

In a nutshell


Hillsboro - OR, US

Published: 14 days ago Job ID: J-00235395-030

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

In conjunction with lithography production equipment, ASML has developed metrology equipment (Yieldstar) to integrate with our existing lithography equipment to enhance the manufacturing capabilities. The Hillsboro team supports our customer’s new product integration and evaluation.

As an ASML CS Yieldstar engineer, you are responsible for maintenance, upgrade, and overall performance of the Yieldstar hardware. This will also include maturation of the Yieldstar, and technical/non-technical support to ongoing and future work. You will be regularly expected to work with applications to further customer testing.

Role and responsibilities

The CS service engineer will provide escalation support including action plans, and competency knowledge.

Your main responsibilities:

  • Support customer in tool operation.
  • Diagnose and monitor equipment issues and determine root cause, create/execute action plans & escalate as necessary.
  • Execute periodic maintenance.
  • Execute difficult and uncommon repairs.
  • Provide beta test, project and coordination support.
  • Review complex action plans upon request.
  • Knowledge transfers to customer.
  • Data analysis and help define improvement and monitoring plans with D&E.
  • Develop and implement best-known methods on necessary topics.
  • Improve service mix and structural issue documentation including initiation, review and improvement rollout.
  • Collect required design/performance improvements and feedback to D&E.

Education and experience

  • BS technical degree [Metrology, Mathematics, Mechanical, Mechatronics, Electronics, (Applied) Physics], or equivalent experience.
  • Experience in a challenging environment with high tech products and complex processes.
  • At least 0-2 years’ work experience.
  • Extended knowledge of ASML products.
  • Proficient in MS Office (MS Word, Excel, PowerPoint).
  • Verbal and written language skills in English.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Personal skills:

  • Must take ownership for solving issues and ensures escalations take place.
  • Take proactive action for prevention or repeating error.
  • Capable of resolving most issues without assistance & highly independent in a shift position.
  • Ability to make decisions in the priority of problem solving.
  • Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
  • Document knowledge systematically and in an accessible way.
  • Clear and effective communication skills required.
  • Ability to thrive in a very dynamic and high pace environment.
  • Multi-task team player with good ability to work under different working environment pressures.
  • Open for cultural differences and able to work with a site of different cultures and WOW.
  • Motivated, proactive, self-driven, and flexible.
  • Strong customer interface skills & focus.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Information:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The environment generally is moderate in temperature and noise level.
  • Non-exempt position requires the willingness to work flexible shifts and extended hours including nights, weekends, and holidays.

EOE AA M/F/Veteran/Disability

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