30+ days ago - J-00235048-354

Computing Platform Applications (VCP) Engineer

In a nutshell

Location

Chandler - AZ, US

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

ASML has developed metrology equipment (YieldStar) to integrate with our existing lithography equipment and control loops to enhance the manufacturing capabilities. Those control loops run on our proprietary software on a Virtual Computing Platform (VCP).

The future is bright... and dynamic. Are you up for the challenge to be the lead VCP/LCP (Virtual Computing Platform) equipment engineer towards the 1st US-based advanced-node HVM fab of one of our Asian customers? This high-profile job definitely enables you to enhance your career within ASML while getting to know a different customer. I’m looking for an ASML software engineer that is experienced in automation and software concepts in the high capital industry, preferably semiconductor and lithography/metrology.

You will be part of the technical core team. Together with your colleagues on CS Service Engineering you work in close collaboration with the CS Apps team. You play a crucial role in the setup of the VCP/LCP platform transfer from Taiwan to Arizona. Having a proactive and entrepreneurial mindset during the early engagement phase will make you, ASML, and our customer successful.

The holder of this position will be based in ASML Phoenix (AZ, USA), reporting directly to the on-site DUV manager, and having a strong dotted line to the on-site CS Apps manager. You’ll have peers in other sites that work in a similar position and will serve as your reference and knowledge resource.

Role and responsibilities

As an ASML CS Software VCP/LCP engineer you are responsible for introduction, maintenance, upgrade, and overall support of the VCP/LCP and its’ associated control loops and diagnostics that run on the platform. You work with closely with applications to further customer testing, and control loop qualification. You provide technical support, and are responsible for the necessary transfer of knowledge to the customer on this platform.

You are a highly technical positioned engineer that links diagnostics and solutions from GSC/D&E directly back to the customer and 1st line team. You are relentless in driving the success of the ASML solutions during this new fab startup and setup of high volume manufacturing in US. Initially, the focus will be on installs and establishing platform node implementation and configuration. As lead VCP SW engineer you own the operational project execution of the install schedule. Quickly, this will shift to an HVM operation where focus is on ensuring that the customer can keep running their scanner, metrology, and control loop process reliably 24x7. Driven by a determination to never give up, you’ll troubleshoot issues based on your technical intimate relation with your customer counterpart, and train and rely on the equipment shift and external ‘Managed Operations’ team to address standard VCP issues.

You collaborate seamlessly as a OneTeam with the local equipment engineers, business line stakeholders, senior staff and account team, as well as counterparts at ASML Taiwan and of course customer stakeholders. This is a position that will require strong ownership, care for quality, a strong customer intimacy and communication. You collaborate with applications and equipment peers in the region and across the globe to develop and implement best practices with your colleagues, and strive for effectiveness and efficiency. You have a proactive and entrepreneurial mindset during the early engagement phase.

Job Scope:

  • Represents ASML at the customer’s site in a professional way.
  • Takes responsibility for technical support of system performance.
  • Performs qualification of software functionality & maintain computing system of VCP/LCP.
  • Provides technical support on integration of systems, in order to minimize impact on production output.
  • Interfaces with internal and external customers on technical issues and improvement proposal.
  • Documents and transfers knowledge and trains colleagues on existing and newly introduced products.
  • Takes responsibility for implementing customer demands in new and existing products and install base.
  • Operate as the escalation owner for all complex issues on VCP/LCP.
  • Determine root cause, create/execute action plans & escalate to supporting resources when necessary.
  • Prepares written technical reports such as escalations updates and installation progress to internal and external.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service and monthly reports.

Education and experience

  • BSc in Computer Science & Software Engineering, or a similar engineering degree/equivalent experience.
  • 1~5 years of relevant experience preferred (semiconductor industry is preferred) with focus on software/server systems.
  • Experience in customer contact/customer service role, preferably in product ramp or high volume manufacturing.
  • Solid written and spoken English language skills, Mandarin, as optional, additional, language.
  • Knowledge of Linux environment (Red Hat or Centos, Ubuntu).
  • Knowledge of VMware environment (cloud computing, blade server, VMs).
  • Script language (Shell/Perl/Python/PHP/BASH).
  • Understanding Factory automation (XML, HTTP, EDI, SECS communication).
  • Preferred experience in Cloud Applications or Development and/or Data Centers, or work experience in ERP, MES or alike.
  • Experience or ambition in owning technical workstream/project management.
  • Demonstrated experience using computer applications, including data analysis tools and MSOffice (Word, Excel, PowerPoint).

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.

Our employees are curious, driven, open to new ways of thinking and creative problem solvers. As a Tech Support Engineer you are strongly demonstrating the 3 core cultural values of Challenge, Collaborate, and Care you drive your own and ASML’s success.

  • Must have strong organizational, communication, technical leadership and interpersonal skills.
  • Detailed oriented individuals with strong critical thinking, problem solving and follow-up skills.
  • Fast learner with strong self-motivation to grow technically; be able to perform job at high standard with minimum supervision.
  • Ability to prioritize and organize actions effectively and efficiently.
  • Self-starter that shows high drive, creativity, ambition and accountability.
  • Ability to train and mentor Engineers and customer employees.
  • Open for cultural differences and able to work with a site of different cultures and way of working.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • The environment generally is moderate in temperature and noise level.

Requires initial travel to Taiwan and additional travel dependent on company needs up-to 30%.

Non-exempt position requires the willingness to work flexible shifts and extended hours including nights, weekends, and holidays.

EOE AA M/F/Veteran/Disability

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