30+ days ago - J-00239844-371

CS – DUV Software Technical Support Engineer - Tainan

Customer support

Computer science & software engineering

In a nutshell

Location

Tainan, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Computer science & software engineering

Travel

10%

Introduction to the job

As a customer software support engineer ,
you will responsible for ensuring that ASML software will be running smoothly on our products;
increase availability and uptime of our products and diagnose/analyze complex issues.

Role and responsibilities

- Prepare, perform, assist software actions on our products, e.g. installing/upgrading software.
- Review and understand complex software documentation.
- Troubleshooting of complex software issues on our products.
- Determine structural solutions to software issues from a service perspective.
- Participate in continuous improvement cycles with our development and engineering department.
- Regular customer communication to share software information, e.g. planning of solutions, status of issue investigation.

Education and experience

Bachelor or Master degree in one of following fields:
Computer science/Information Engineering
Electrical Engineering/Electronics Engineering
Applied Mathematics

2-5 years of experience in the semiconductor industry is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Linux/Unix system administration/set up/operation is preferred
- Basic TCP/IP network knowledge
- Problem solving and logical thinking : apply a structured and logical approach trouble shooting when issue happened
- Easily connect to and learn from your environment.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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