30+ days ago - J-00239793-902

Field Service Engineer

Customer support

Mechanical engineering

In a nutshell

Location

Leuven, Belgium

Team

Customer support

Job Category

Mechanical engineering

Travel

50%

Introduction to the job

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips.

We design, develop, integrate, market and service these advanced machines, which enable our customers, the world’s leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

We are looking for a Field support Engineer that is experienced in semiconductor or adjacent high tech equipment maintenance. You will be part of the technical core team CS EUV/DUV/YS Service Engineering, and work in close collaboration with the CS Tech support team.

The local team consists high qualified engineers and you will play a crucial role within this team.

Having a proactive and entrepreneurial mindset will make you, ASML, and our customer successful.

Are you a team player that likes to take a part in solving challenging, technical issues in a manufacturing environment? Then this is the position for you.

Role and responsibilities

As a Field support engineer, in your daily job, you:

•Maintain and service photo lithography equipment at customer site in clean room. Periodically install new equipment, perform upgrades on existing equipment and system relocations.

•Advise customer on actions to correct system malfunctions.

•Interact with customer–train in use and maintenance of equipment, answer questions and provide technical assistance.

•Monitor system performance.

•Identify root issue and make appropriate repairs.

•Create accurate reports.

•Accurately maintain/document time and works actions.

•Drive improvement via proper channels.

•Provide support and assistance to other ASML personnel.

•Escalate issues when required.

•Work from procedures, diagrams, written and verbal descriptions, layouts or defined plans to perform preventative maintenance activities and testing under supervision.

•Responsible for shipping and receiving of modules needed for preventative maintenance activities, as well as crating and uncrating module assemblies. This will include the administrative tasks/paperwork/forms that support such activities.

•Can perform automated or semi-automated setup, calibration, and preventive maintenance routines on laser systems with limited supervision

•Use standardized tools and electronic equipment (i.e., torque wrenches, electric and pneumatic screwdrivers and ball drivers, lifting equipment, computers, oscilloscopes) to assemble/install/remove or perform testing and guided troubleshooting.

•Enters data into company databases.

•Operates specialized lift equipment.

•Prepares replaced assemblies for shipment, including follow-up for any Failure Analysis modules.

•Collect data as required under descriptive instructions/guidance for review by Tech support team.

•Identifies and documents discrepant material; DOA – Non Conformances and consults FSE

Document and monitor safety or security violations critical to service operations.

•Sets up diagnostic equipment according to specific instructions.

•Frequently work closely with engineers on Maintenance activities.

•Perform FCOs or upgrades procedures approved for Technician level as described in detailed instructions.

•Receiving parts and tools at the shipment dock and move to local storage or Clean room

•Perform housekeeping of local storage locations and tools cages adhering to 5S practices


Education and experience

•Bachelor's degree in Engineering field, or equivalent experience.

•Experience in using tools and electronic equipment (i.e., torque wrenches, electric and pneumatic screwdrivers and ball drivers, lifting equipment, computers, oscilloscopes) to assemble/install/remove or perform testing and guided troubleshooting.

•Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems, Win7,Win10, MS Teams.

•Ability to read engineering specifications and sketches.

•Experience preparing assemblies for shipment, following up, keeping all parties updates.

•Good hand mechanical skills with standardized tools (DVMs, torque wrenches, screwdrivers, and ball drivers).

•Experience in logistics software: Oracle, SAP preferred.

•Good reading, writing and verbal skills.

•Experience in working at tight schedule at very dynamic and stressful environment.

•Good planning and prioritizing skills.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Can observe and respond to people and situations and interact with others encountered in the course of work.

•Can learn and apply new information or skills.

•Must be able to read and interpret data, information, and documents.

•Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

•Ability to complete assignments with attention to detail and high degree of accuracy.

•Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

•Result driven-demonstrate ownership and accountability.

•Identifies bottlenecks and drives improvements.

•Work independently or as part of a team and follow through on assignments with minimal supervision.

•Demonstrate open, clear, concise and professional communication.

•Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

•Work according to a strict set of procedures within the provided timelines.

•Clear and effective communication.

•Proven ability to effectively work in a demanding environment.

•Ownership and responsibility–is able to adapt to customer circumstances, is proactive and drives for changes.

•Teamwork–is able to work on the common goal with others, support others without being asked.

•Quality–is able to show a proactive mentality and be able to do more than is expected. Be able to think out of the box to come to adequate solutions to issues.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

High quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.

•May require travel (specify domestic and/or international) dependent on business needs – 10% of travel.

•Can observe and respond to people and situations and interact with others encountered in the course of work.

•Can learn and apply new information or skills.

•Must be able to read and interpret data, information, and documents.

•Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

•Ability to complete assignments with attention to detail and high degree of accuracy.

•Be able to perform effectively in a demanding environment with changing workloads and deadlines.

•Result driven-demonstrate ownership and accountability.

•Identifies bottlenecks and drives improvements.

•Work independently or as part of a team and follow through on assignments with minimal supervision.

•Demonstrate open, clear, concise and professional communication.

•Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

•Work according to a strict set of procedures within the provided timelines.

Need to know more about applying for a job at ASML? Read our frequently asked questions.


Learn more about this job

About the job category
About the team