30+ days ago - J-00240792-999

Sr. Field Application Engineer

Research & development

In a nutshell

Location

Boise - ID, US

Team

Research & development

Experience

3-7 years

Degree

Bachelor

Introduction to the job

To drive ASML customers success through supporting and customizing their experience with ASML BRION EDA tool usage . Anticipate customer needs and future roadmap , align them with ASML BRION marketing and development engineers to meet customer needs and plans on time.Work as ASML BRION ambassador and expert on customer site.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Support Tachyon Process Window Enhancement and Process Window Control software product at customer site in Boise, ID; provide onsite product (software application) support to customer engineering teams; develop strong technical relationship with direct customer interface; manage software engagement with regular customer review meetings, bringing critical customer requirements to ASML; provide front-line support at customer site, characterize issues reported, and provide timely solutions; liaise between Product Engineer Group/R&D and customer on recipe development; focus on product recipe debugging for advanced node; coordinate and drive technical responses to customer; define technical specs and timeline with customer and Product Engineering Group; draft Statement of Work and establish regular review meetings; bring technical requirements or technical issues to members of Product Engineering Group and/or R&D team; work with JIRA tracking system and manage open customer cases; and conduct onsite basic training or coordinate training for customer occasional international travel required.

Education and experience

  • Bachelor or Master’s degree ( Master preferred ) in Electrical Engineering, Optics, Physics or a closely-related field;
  • 2-5 years of experience with computational lithography and OPC software tools
  • Experience with direct customer interface is preferred
  • Skills

    Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

    To thrive in this job, you’ll need the following skills:

    • Quick learner and apply new information and skills.
    • Strong analytical and problem solving skills;
    • Strong communication skills , fast, accurate and clear response to customer .
    • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
    • Ability to complete assignments with attention to detail and high degree of accuracy.
    • Proven ability to perform effectively in a demanding environment with changing workloads.
    • Result driven-demonstrate ownership and accountability.
    • Identifies bottlenecks and drives improvements.
    • Work independently or as part of a team and follow through on assignments with minimal supervision.
    • Demonstrate open, clear, concise and professional communication.
    • Ability to establish and maintain cooperative working relationships with co-workers and customer.
    • Work according to a strict set of procedures within the provided timelines.

    Diversity & Inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

    Other information

    • This role need to be 100% on site in Boise ID
    • In USA Reallocation is supported
    • Travel is less than 10% (Domestic and international)

    Role within Office
    Responsibilities

    • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
    • Occasionally lift and/or move up to 20 pounds.
    • May require travel (specify domestic and/or international) dependent on business needs – specify percentage of travel.
    • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    • Can observe and respond to people and situations and interact with others encountered in the course of work.
    • Can learn and apply new information or skills.
    • Must be able to read and interpret data, information, and documents.
    • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
    • Ability to complete assignments with attention to detail and high degree of accuracy.
    • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
    • Result driven-demonstrate ownership and accountability.
    • Identifies bottlenecks and drives improvements.
    • Work independently or as part of a team and follow through on assignments with minimal supervision.
    • Demonstrate open, clear, concise and professional communication.
    • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
    • Work according to a strict set of procedures within the provided timelines.

    EOE AA M/F/Veteran/Disability

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