30+ days ago - J-00240081-925

EUV Group Leader

Customer support

In a nutshell

Location

Hillsboro - OR, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.

The mission of this position is coordination of technical, organizational and operational activities completed by ASML personnel at the customer site. Personal management and coaching of the engineers allocated to the Group Leader's team. The holder of this position reports to the EUV Manager and gives operational leadership to a team of Engineers who provide indirect and direct support to customers, and direct escalation and competency support to operations.

In this role, you will lead your team of engineers, support one of the most complex machines ever designed, and drive the industrialization to meet high volume manufacturing requirements.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

The EUV Group Leader will work with their engineering team to plan and make all necessary preparations for the timely execution of escalations, competency projects and knowledge sharing.

As a Group Leader you are responsible for ensuring the team members have the right skills and proper development plans.

Your main responsibilities:

  • Identify and justify resource claims and recruit the right team members.
  • Set challenging targets and execute performance reviews.
  • Continuously mentor your team to success, improve underperformance and develop talents.
  • Coach and develop your team into fully operational engineers.
  • Prioritize and allocate team members to activities.
  • Drive continuous improvement in processes and way of working.
  • Create and execute department strategy on how to improve company processes.

Education and experience

  • BS degree, or equivalent experience.
  • Engineers/Supervisors with greater than 5 years’ experience in a CS support department for high tech products.
  • Engineers with at least 3 years of ASML micro-lithography system experience with some supervisory and project coordination experience is preferred.
  • Verbal and written language skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Be able to influence with and without power.
  • Ability to thrive in a very dynamic and high pace environment.
  • Open for cultural differences and able to work with a site of different cultures and WOW.
  • Motivated, proactive, self-driven, and flexible.
  • Good coordination, communication and customer skills.
  • Good documentation skills.
  • Multi-task team player with good ability to work under different working environment pressures.
  • Good team player and committed to the success of ASML.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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