CS Field Application Fab Support Engineer

Customer support

In a nutshell

Location

Icheon, Korea

Team

Customer support

Experience

3-7 years

Published: 19 days ago Job ID: J-00242378-543

Introduction to the job

Customer support with general application engineering by providing extensive of photolithography and IC manufacturing to assist in solving complex problems.

Role and responsibilities

• Define problems on wafer as first contact point and generalist for customer and provide support to them in resolving issues/problems in lithography system to help them maximize the performance and use of ASML products for customer satisfaction
• Most closely work with customer. Meet and communicate proactively with customers to keep informed about progress
• Perform first analysis. Engage and involve all relevant other parties to solve issue faced
• Generate reports with technical contents and documentation activity for information sharing and learning
• Provide input for future improvements to ASML products based on customer requirement for all current node
• Manage Application service contracts execution/delivery

Education and experience

Education
•Majored in Electronics, Mechatronics, Control & Measurement, Semiconductor, Physics, Material Science, Optics, Chemistry, Nano Science, Mathematics.
•Master or Ph.D degree is preferred

Knowledge
•Understand basic principle of lithography. Scanner system general knowledge can be plus
•Knowledge to handle SW tools (MATLAB, Python, MS office and so on) for data analysis
•Understand semiconductor process

Experience
•More than 2 years in the related field

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Positive mind-set. Consistent support under high customer and business pressure
  • Team player with clear and effective communication skills in a multicultural work environment.
  • Proactive, self-driven and flexible
  • Customer focused, service, support and result driven
  • Fluent written and verbal English skill
  • Logical / analytical thinking
  • Continuous improvement mindset
  • Able to drive, steer and convince others (influencing without power)
  • Strong ownership for solving issues

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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Working location : Hwasung / Pyeong-taek / Icheon site

* 타 포지션과 중복지원불가


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About the team
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