CS Competence Engineer

Customer support

In a nutshell

Location

Wilton - CT, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Travel

10%

Published: 30+ days ago Job ID: J-00242640-403

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Are you challenged by providing the best service solutions on complex systems? Do you have good analytical skills complemented with a technical background? We are looking for people like you to join our Competence Engineering Expert group.

The sector Customer Support (CS) is responsible for the maintenance, upgrades, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. The Competence Engineering Expert Groups are part of the Customer Support (CS) DUV Engineering department. The mission of the department is to deliver the perfect service solutions for the ASML scanners & products, improve the effectiveness of our Maintenance, Install and Relocations operations in the field while reducing the costs.

As a CS competence expert, you are responsible for the completeness and quality of service solutions which are required to diagnose, repair, recover and upgrade ASML DUV systems installed in our customers’ fabs worldwide. You function as the technical interface between CS local organizations and ASML Headquarters. You enable global collaboration to secure the CS long term ambitions.

In addition, you combine in-depth technical knowledge with actual field experience to achieve worldwide best service practices. Next to your CS field colleagues, you will partner with the ASML’s key sectors Development & Engineering (D&E), Manufacturing and Supply Chain. Your awareness of the environment in which your field service colleagues perform maintenance and upgrade, enables you to identify the gaps in our services and drive solutions for field issues within the CS team. This requires you use your engineering skills to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. Moreover, you deliver the end-user feedback to improvement projects in Wilton.

Engineers in the field recognize you as the technical expert who they can contact for questions and follow-up of structural issues and solutions rollout. You make sure that the CS Field organization is prepared for their job by securing the quality and completeness of the Service Mix (work instructions, parts and tools) and sharing knowledge.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Main tasks and responsibilities:

  • Build & maintain technical expertise for the DUV Reticle Stage.
  • In-depth analysis of structural issues from installed base of DUV scanners at ASML’s customers.
  • Quantification of the impact of structural issues on the operational targets.
  • Definition of solutions for the Field organization on a technical level.
  • Validate and support roll-out of solutions to the Field.
  • Handshake and validate service solutions of new products and functionalities delivered by D&E to enable independent operation by CS Field organization.
  • Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
  • Facilitate and maintain a global competency network.

Education and experience

  • Bachelor's or Master's Degree in Mechanical Engineering, Mechatronics, Production/Manufacturing Engineering, or other relevant engineering areas, or equivalent experience.
  • At least 3 years of work experience. More working experience, prior knowledge in the Reticle Stage competence along with a troubleshooting/proactive diagnostic mindset are is a welcome plus.
  • Excellent verbal and writing skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • To be result driven.
  • Strong analytic capability.
  • To be flexible and enjoy working in a rapidly changing environment.
  • To enjoy working with various stakeholders both worldwide and cross competencies.
  • Proactive attitude and taking initiative.
  • To have a passion for learning and sharing knowledge.
  • Team player with excellent communication skills in a multicultural work environment.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs. Ability to travel up to 10% of the time (post-COVID).
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

What we offer:

  • A wide range of experienced engineers in an ambitious environment where personal development stands central.
  • Large degree of freedom and independence within your job.
  • Large responsibility in the projects and teams in which you will be involved.
  • International working environment, both within Wilton and worldwide at our local offices.

EOE AA M/F/Veteran/Disability

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