DUV UIR SAP Coordinator

Customer support

In a nutshell


Chandler - AZ, US


Customer support

Published: 30+ days ago Job ID: J-00242767-404

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Within ASML, the Customer Support (CS) sector is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is DUV Upgrades, Installs, and Relocations (UIR) which is responsible for the planning and execution of these projects and provide support to customers and service engineers within the Customer Support organization. The SAP Coordinator will be responsible for material and tool readiness to execute complex upgrades and installations, material returns, and ensuring service orders (SO) are ready for completion.

Role and responsibilities

Support the installation and upgrade of leading edge lithographic systems, at the customer site, within specification, on time, with quality exceeding the customer’s expectations.

SO structuring:

  • Planned (Normal upgrade sequence-main SO’s).
  • Unplanned materials (All materials not on the original list & escalations/disturbances encountered during the upgrades install-sub SO’s).
  • Monitor all SO status through TECO.
  • Work with Service Coordinator to drive SO completion.


  • Record all issues.
  • Verify sent vs requested materials.
  • Assist with material tracking: Materials in fab; Materials returned.
  • Movement of planned materials from LWH to Customer site.

Drive Escalations:


  • Structuring of kits, FCO’s, etc.
  • Child/parent relationship.
  • Known problematic materials (Specific defective materials, known incomplete kits, Materials ordered and never used, unusable REV which was not reordered).
  • Cannibalized assemblies.
  • Materials to be resolved at DE (Correct 12NC’s to be used, VMI trolleys, material usage, unregistered consumables, etc.).
  • Processing of lost, consumables, DOAs (needs to confirm).
  • CAM materials.
  • Confirmed but not processed materials.


  • Proactively request for updates and drive the processing of materials which have been returned to Schenker/LWH and have no issues.
  • Escalate and resolve materials that have been returned to Schenker/LWH but cannot be processed.
  • Continuous process improvement with how the project team communicates and work with Schenker/LWH for best possible results.


  • Confirmations requiring more information.
  • FAR’s (failure analysis reports) needs to confirm, FCO’s, DOA’s, Incomplete kits, etc.
  • Lack of confirmations for materials already returned.
  • Wrong confirmations.

Drive return materials:

  • Track all material issues and resolutions.
  • Hanging materials [FSD needed, parent child relationships, NOBO (no material built out), unregistered 12NC].
  • Work with Service Coordinators to resolve unprocessed SO’s and related materials.

Help create and maintain a local way of working (WOW):

  • Document wow details and provide top overview.
  • Provide list of expectations from all parties with respect to material movement and processing.
  • Educate Project Leaders/organizers of WOW: Provide facts of known issues and possible resolutions; Drive resolutions and communications of changes.
  • Provide training based on real time experiences during Upgrades and installs (Refine processing until it is robust): Local way of working with respect to logistics; SAP training; New learnings; SO’s; Drive structural changes.

Education and experience

  • Bachelor's degree in Industrial Engineering or in Supply Chain Management, or equivalent experience.
  • Logistics Technician with experience in a CS department for high tech products.
  • Familiar with technical terminology used in semiconductor processes.
  • 1-2 years working with SAP is preferred.
  • Highly proficient in MS Excel and MS Office and various database software programs.
  • Excellent verbal and written language skills in English.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Be able to influence without power of borrowed resources.
  • Able to work in a very dynamic and fast paced environment.
  • Open for cultural differences and able to work with site of different culture and WOW.
  • Motivated, proactive, self-driven, and flexible.
  • Great coordination and communication skills.
  • Good documentation skills.
  • Ability to multi-task and capable of working under different work environment pressures.
  • Good team player and committed to the success of ASML.
  • Excellent customer skills.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Factory


  • Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee may occasionally lift and/or move up to 35 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature with moderate to high noise level.
  • Able to work different schedules as needed.
  • Compressed work week (CWW)-12 hour shifts rotating from three to four days a week.
  • Monday-Friday.
  • Modified according to project needs.
  • Flexibility to travel international, if needed, with uninterrupted periods of several weeks in a row.

EOE AA M/F/Veteran/Disability

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