30+ days ago - J-00243209-686

Customer Supply Chain Manager US

Customer support

In a nutshell


Hillsboro - OR, US


Customer support


3-7 years





Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

ASML has an industry-leading supply-chain management (SCM) organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base.

Customer Supply Chain is responsible for all customer supply chain activities (machines deliveries, upgrades at customer sites, spare parts management), inbound and outbound flows to and from the factories.

Strong interfaces with other supply chain departments, ASML Factories, Central Planning, Field offices, Account Team and Customer Service departments will be required.

This is a challenging project management opportunity for academic professionals with experience in new product introductions, supply chain or production in high mix-low volume environments.

You're responsible to define, secure and monitor the supply chain deliverables in the Product Generation Process (new builds, installs, upgrades and service products) reporting into the ASML cross-sector Product Team. This includes the introduction, industrialization and phase-out strategies of new products as well as engineering sustaining activities on existing products. As key representative of FO CSCM you are key accountable for and first point of contact for supply chain operations aspects and related issues.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Responsibilities related to:

Set up Local SCM field capability for High NA. Overall responsible for SCM to secure the right SCM capability to EXE5000 in Hillsboro. Local point of contact for SCM Hillsboro to ensure:

  • Set up Local SCM organization.
  • Set up Local Warehouse requirements and ensure Hillsboro capability in time.
  • Set up Transportation requirements and ensure US capability in time.
  • Support Customer Fab requirements (INTEL) for Material movements.
  • Set up In-Fab logistics/Lay down area/Dock management requirement and ensure Hillsboro capability in time.

Installation of EXE5000 in Hillsboro. Responsible for successful Installations of EXE5000 in Hillsboro:

  • Set up of correct Pre-Defined List for Pre-install and Installation of the EXE5000 in Hillsboro.
  • On time in full (OTIF) for all needed materials related to upgrades/installs/relocations to meet agreed plan.
  • Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.

Service Planning. Responsible for successful Service stock planning to maintain EXE5000 in Hillsboro:

  • Spartan-set correct planning for sustaining parts and tools.
  • Secure Material Availability for sustaining parts and tools.
  • Determine PELE tooling in the fab.

Customer Intimacy & reporting:

  • Be the main point of contact for both internal and external customer, to include managing relationship, communication and performances on a day-to-day basis. Meet with and provide complex reports to the external customer while embedding continuous improvements.
  • Secure relevant performance reporting to stakeholders.

Leadership-Process, People and Development:

  • Ensure the right capacity and capabilities of your team to execute all activities for assigned site(s).
  • Develop staff training, personal growth and skill proficiencies.
  • Drive process standardization and efficiencies via LEAN.

Education and experience

  • Minimum of a Bachelor's degree in Business Engineering or Supply Chain, or equivalent experience.
  • Master's degree is preferable.
  • 5-10 years of relevant field experience in a complex customer oriented (logistics) environment.
  • Managing a team of professionals.
  • Knowledge of business complexity, supply chain and/or relevant industry.
  • Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects.
  • Familiar with ERP, SAP experience is preferred.
  • Leadership skills, drive for results, ability to perform under high pressure and timelines.
  • Strong data analysis and problem solving abilities.
  • Advanced competencies in Microsoft Excel and PowerPoint.
  • Knowledge of ASML supply chain procedures is preferred.


Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Excellent social and communication (both written and verbal) skills.
  • Service minded and customer dedicated.
  • Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
  • Analytical and able to organize and prioritize workload.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office


  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs. Travel possible (Domestic/International).
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position reports to the CSCM Site Manager Hillsboro.

Remain flexible in providing after hours support, as needed.

EOE AA M/F/Veteran/Disability

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