29 days ago - J-00243891-101

IT Support Engineer - Engineering Simulation

IT

Computer science & software engineering

In a nutshell

Location

Wilton - CT, US

Team

IT

Experience

3-7 years

Degree

Bachelor

Job Category

Computer science & software engineering

Travel

10%

Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The IT Support Engineer will play a key role in supporting an Engineering Workspace, consisting of Virtual Desktops (Windows), a (Linux) High Performance Computing Cluster including storage, a suite of simulation applications and a (cloud based) CI/CD pipeline for managing this set of technologies.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Duties and Responsibilities

  • Offers end-to-end IT service support for the Engineering Workspace. Including but not limited to:
    • Day-to-day troubleshooting. Provides first-line support to an end-user community of approximately 50 users.
    • Onboards new hires to the IT Engineering Workspace.
  • Works with (second line) support within the IT department and Vendors on resolving more complex issues
  • Drives continuous improvement initiatives for the Engineering Workspace service, seeking to increase end-user efficiency and IT service availability through automation.
  • Other duties as assigned
  • Job description subject to change at any time

Education and experience

  • Bachelor’s degree in Computer Science/Engineering. Master’s degree a plus.
  • 3-5 years’ relevant experience.
  • Experience with supporting end users of technologies such as Citrix / Windows Client OS / Windows Servers / Linux / HPC
  • Experience with working with and/or designing & implementing CI/CD pipelines.
  • Experience in managing the above in a hybrid environment with a Windows front-end and Linux backend.
  • Experience in scripting in Windows using PowerShell.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to establish and maintain cooperative working relationships with co-workers and customer.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Travel

10 % travel is required during a given year.Possible visits to data center and/or Veldhoven are expected.

Other information

This position is located on-site in Wilton, CT. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.

#LI-MO1

EOE AA M/F/Veteran/Disability

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