30+ days ago - J-00243908-640

Sales - Service Business Manager - Hsinchu

Sales & marketing

Other job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Sales & marketing

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Travel

10%

Introduction to the job

Service Business Manager, upon service business requirements, take lead to align, initiate, plan, execute, close/rollout project and proposal among cross-sectors stakeholders. Projects and Proposals include service product, process improvement or develop and deploy, end to end.

Role and responsibilities

The Sales & Customer Management (S&CM) Sector responsible for both P&L and customer satisfaction. S&CM works closely with BL Business Lines, IBSS Installed Base Sales Support, CS Customer Support, CSCM Customer Supply Chain Management, Finance to deliver the overall ASML experience to the customer with healthy margin.

Service Level Agreement contract renewal
To renew SLA for local customers and cross-region customers on-time, by making proposal with rationale and service strategy to get deal approval (pre-DST and DST) & negotiation with customers & rollout.
To be accountable for SoW Scope of Work (w legal team), service menu, cost calculator (w finance controller), CTL submission

Service Level Agreement contract commercial execution & escalation management.
To be able to supervise and provide guidance to sales coordinator, for contract execution & mgmt., regular report, monthly service to cash process, i.e. e-Quote, PR / PO, Booking, JCAN / invoice
To be able to work with Account manager and Customer support team to deal with the escalations from customer buyers / users for service related escalations.

Business Forecast / MOR & RFF
Based on customer demand, potential risk and opportunity to provide financial forecast with identifying help need in order to secure target revenue and margin.
Work with Finance to manage service business delivery (Monthly MOR & Annual RFF revenue plan, vs. actual), and take close-loop actions, should there be deviation.

Service product roadmap and rollout
To be able to work with ASML central team (Business Line and IBSS) to understand service product roadmap, service product content and introduce new service product to local team and customers.
For best practice benchmarking / learning, within Taiwan accounts and cross countries, close work with BL and IBSSimplementing those best practices, continuous improvement to service product.

Optimize Service Business Process
To optimize service business process between ASML and customers, end to end, from service delivery, data validation & integrity, quote, customer PR / PO, invoice, approval, monthly report, OSO).Objective to simplify nice-to-have and automating administrative tasks, reduce service to cash cycle time.Project scope may include cross-sector stakeholders, CS Customer Support, SCM Supply Chain Mgmt, Finance, SBI / Service Business Integration, OMD / Order Management Desk.

Education and experience

BS in Engineering or related field;knowledge and experience in semiconductor industry; MBA is a plus.
> 8 year experience in customer support, sales operations, or service business management, preferably in semiconductor equipment industry.
> 3 year experience of cross-sector project management with proven results

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Able to lead cross-sector project team, to simplify business process from end to end
Able to quickly understand internal and external customer needs, influence without hierarchical power, to overcome obstacles in his / her cross-sector project to meet business results and timeline.

Hands-on, attention to details, able to multi-task.
Able to explain complex technical & operational details, in executive summary to cross-sector senior managers.
Excellent presentation, communication skills in English, multi-cultural environment.
Excellent Excel, Macro, Powerpoint skills.


Self-driver, proactive initiatives for continuous improvement.
A team player, willing to take extra step to cross process gap.
With broader view, do the right thing for the company.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Interfaces:

Internal: AccountManagement, Finance controller, Service & Sales Contract Administrator, CSCustomer Support, CSCM Supply Chain Management, BL Business Line, IBSSInstalled Base Sales Support, OMD Order Management Desk, and Finance SharedCenter.
External: Customerbuyer and users.

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