30+ days ago - req42918

Customer Support – Hardware Competence Engineering Expert

Customer support

Mechanical engineering

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

10%

Introduction to the job

Are you challenged by providing the best service solutions on complex systems? Do you have good analytical skills, complemented with a technical background? ASML is looking for people like you to join our Competence Engineering Expert teams.

Role and responsibilities

As a CS competence expert, you are responsible for the completeness and quality of service solutions which are required to diagnose, repair, recover and upgrade ASML DUV systems installed in our customers’ fabs worldwide. You function as the technical interface between CS local organizations and ASML Headquarters. You enable global collaboration to secure the CS long term ambitions.

In addition, you combine in-depth hardware technical knowledge with actual field experience to achieve worldwide best service practices. Next to your CS field colleagues, you will partner with the ASML’s key sectors Development & Engineering (D&E), Manufacturing and Supply Chain. Your awareness of the environment in which your field service colleagues perform maintenance and upgrade, enables you to identify the gaps in our services and drive solutions for field issues within the CS team. This requires you use your engineering skills to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. Moreover, you deliver the end-user feedback to improvement projects in Veldhoven.

Engineers in the field recognize you as the technical expert who they can contact for questions and follow-up of structural issues and solutions rollout. You make sure that the CS Field organization is prepared for their job by securing the quality and completeness of the Service Mix (work instructions, parts and tools) and sharing knowledge.

Main tasks and responsibilities:

·Build & maintain technical expertise for your competence area (e.g. Wafer Stage, Wafer Handler).

·Validate and support roll-out of solutions to the Field.

·Handshake and validate Service Mix of new products and functionalities delivered by D&E to enable independent operation by CS Field organization.

·Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.

·Facilitate and maintain a global competence network.

·Participate in projects across departments to enable future CS roadmaps and act as subject matter expert. Topics could be outside your competence area but will be mainly on tools and processes used within CS.

·Bring VOC towards central teams in Veldhoven.

Education and experience

B.Sc./M.Sc. in Mechatronics, Mechanical engineering, Industrial engineering, Production/Manufacturing Engineering, or other relevant engineering areas.

At least 2 years of work experience. More working experience is a welcome plus.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • To be result driven.

·Strong analytic capability.

·To be flexible and enjoy working in a rapidly changing environment.

·To enjoy working with various stakeholders both worldwide and cross competencies.

·Pro-active attitude and taking initiative.

·To have a passion for learning and sharing knowledge.

·Team player with excellent communication skills in a multicultural work environment.

·Excellent verbal and writing skills in English.

Ability to travel up to 10% of the time (post-COVID).

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process.

What we offer:

  • A young and ambitious environment where personal development stands central.
  • Large degree of freedom and independence within your job.
  • Large responsibility in the projects and teams in which you will be involved.
  • International working environment, both within Veldhoven and worldwide at our local offices

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