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Customer Support – Software Competence Engineering Expert
In a nutshell
Introduction to the job
Are you challenged by providing the best service solutions on complex systems? Do you have hands-on experience and good analytical skills, complemented with a technical background? ASML is looking for people like you to join our Competence Engineering Expert teams.
Role and responsibilities
The Competency Engineering Expert teams are part of the Customer Support (CS) DUV Engineering department. The mission of the department is to deliver the perfect service solutions for the ASML scanners & products. As THE service expert for your competency, you will be responsible for the completeness and the quality of all knowledge, tools and spare parts that are required to diagnose, repair and recover ASML systems installed in a customer fab. You will function as the technical interface between CS Local organizations and ASML Headquarters. You enable global collaboration to secure the CS long term ambitions.
You combine in-depth knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will partner with the key sectors Development & Engineering (D&E), Manufacturing and Supply Chain. Your awareness of the environment in which your field service colleagues perform maintenance, enables you to identify and solve gaps in our service mix and to deliver end-user feedback in improvement projects in Veldhoven.
Your engineering skills enable you to do an in-depth analysis of structural issues, identify possible improvements and quantify the impact on operational targets to help set the right priorities on what to solve and what not. You work together with CS DUV Engineering Architect Interface team to set the direction for the most efficient solution and steer technical discussions with solution providers.
Main tasks and responsibilities:
·Build & maintain technical expertise for your competence area specifically Software, Metrology and or Image sensors.
·Validate and support roll-out of solutions to the Field.
·Handshake and validate Service Mix of new products and functionalities delivered by D&E to enable independent operation by CS Field organization
·Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
·Facilitate and maintain a global competence network.
·Participate in projects across departments to enable future CS roadmaps and act as subject matter expert. Topics could be outside your competence area but will be mainly on tools and processes used within CS.
·Bring VOC towards central teams in Veldhoven (and or Wilton, USA).
Work together with Architect Interface team with:
·In-depth analysis of structural issues from installed base of machines at customers
·Quantification of the impact of structural issues on the operational targets
·Definition of solutions for the Field organization on a technical level
Education and experience
Higher Technical College or (Technical) University (B.Sc./M.Sc.) in Industrial engineering,Production/Manufacturing Engineering,Computer Science, Software or Mechanical Engineering.
Preferable 3-7 years working experience
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
- To be flexible but result driven. To enjoy a rapidly changing environment in which constant prioritizationof tasks is key.
- To enjoy working with various stakeholders both worldwide and cross competencies.
·Pro-active attitude and taking initiative
·To have a passion for learning and sharing knowledge
·Team player with excellent communication skills in a multicultural work environment
·Excellent verbal and writing skills in English
·Ability to travel up to 10% of the time (post-COVID)
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process.
What we offer:
- A young and ambitious environment where personal development stands central.
- Large degree of freedom and independence within your job.
- Large responsibility in the projects and teams in which you will be involved.
- International working environment, both within Veldhoven and worldwide at our local offices
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