System Maturation Support Engineer

Introduction to the job

The sector Customer Support is responsible for the maintenance and repair of ASML systems at customer locations. CS supports the customers in the use of these complex lithographic systems in their production process. This involves transferring all relevant knowledge to support the customer in the use of these systems in their production process.

CS Central enables effective support of the customer by the worldwide service organization by providing technical knowledge and process support at the customer site. The Start-up Equipment Services Team supports the field offices, upgrade teams and customers through the challenging new product introduction phase of a product or upgrade package.

Job Mission

Your mission is to acquire and maintain system generalist knowledge of the ASML systems, develop a large support network in Veldhoven and demonstrate strong organizational and coordination skills during product and upgrade introductions. The ultimate goal is to drive the quality and maturity of the released products to meet the customer committed performance and cycle time requirements.

Job Description

As an ASML System Maturation Support Engineer you will provide introduction support for new ASML systems and upgrades and help ensure they are installed on-time. A holistic knowledge of ASML products is enhanced by your on-going working relationships with a broad range of specialists that will enable you to successfully introduce new products into the field. Through the use of regular status reports you will highlight the people you need and the assistance they can provide. Your close proximity with the field also makes you the ideal source for fresh ideas in new product development. This gives you excellent opportunities to provide requirements for future developments and new product designs.

Role and responsibilities

Main responsibilities:

•Supporting on-site introduction of new upgrades and upgrade packages to our local customer service team and customer engineers;
•Manage and support new upgrades / functional configuration packages or commercial options for new and existing ASML systems;
•Mature the product by driving CS targets e.g. cycle time and secure quality roll-out;
•Coordinate knowledge transfer of new upgrades or products to enable local engineers to sustain the new product by themselves;
•Keep up to date on the latest technologies by maintaining a network of specialists within the ASML community;
•Prevent issues from re-occurring by driving a structured issue resolution process and (pro) active roll-out of quality solutions;
•Failure mode & effect analysis/upgrade alpha test preparation and support, upgrade beta test preparation and validation.

Education and experience

Bachelor or Master graduate in Electrical Technology, Mechatronics, Mechanical Engineering, Physics or Computer Science.

0-2 years of relevant work experience.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Ability to prioritize activities and co-ordinate a broad range of specialists
•Ability to motivate and convince others at all levels of the organization
•Strong technical background and a drive towards solutions
•Strong analytical skills
•Customer focus
•Stress tolerant
•Good communication skills (multi-cultural and towards different levels)
•Excellent written and spoken English language skills
•Driver’s License

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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