30+ days ago - J-00244022-316

Customer Supply Chain Sr. Planner

Customer support

In a nutshell

Location

Hillsboro - OR, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Travel

10%

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The mission of this position is to provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

A challenging planner position for academic professionals with experience in supply chain management. Are you a talented supply chain professional looking for the next challenge? Do you get energy from solving problems and finding solutions when the stakes are high? Can you execute diligently while thinking smartly on how the process can be improved? Do you want to have a core planner position in a fast changing and demanding environment to secure material availability against agreed costs at customer site? If this is the case please reach out so that we can meet and further discuss this opportunity.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

The Customer Supply Chain Sr. Planner position will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy for INTEL account in Hillsboro.

Responsibilities related to:

Performance Management:

  • Overall responsible for assigned site supply chain performance, to include:
  • Service contract commitments/targets are met.
  • Maintain/improve cooperation between local, regional and central supply chain teams for optimal execution.
  • Ensure DWM and fill rate targets are met; NAV s are analyzed for root causes and corrective actions.
  • Secure relevant performance reporting to stakeholders.

Demand, Planning and Analysis:

  • Responsible for inputting correct demand into the system.
  • Main contact to the Regional Planning team, FMA & Service management organizations, to ensure the right planning and material availability, including critical material management.
  • Monitor critical materials and ensure effective site coverage.

Customer Intimacy:

  • Be the main point of contact for both internal and external customer, to include managing relationship, communication and performances on a day-to-day basis. Meet with and provide complex reports to the external customer while embedding continuous improvements.

Cost Management:

  • Site P&L ownership.
  • Deliver on assigned cost targets.
  • Support Cost reductions programs and initiate new reduction proposals.

Leadership-Process, People and Development:

  • Ensure the right capacity and capabilities of your team to execute all activities for assigned site(s).
  • Develop staff training, personal growth and skill proficiencies.
  • Drive process standardization and efficiencies via LEAN.

Education and experience

  • Minimum Bachelor's degree in Business Engineering or Supply Chain, or equivalent experience.
  • Preferable Master's degree.
  • 5-10 years of relevant field experience in a complex customer oriented (logistics) environment.
  • Managing a team of professionals.
  • Knowledge of business complexity, supply chain and/or relevant industry.
  • Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects.
  • Familiar with ERP, SAP experience is preferred.
  • Strong data analysis and problem solving abilities.
  • Advanced competencies in Microsoft Excel and PowerPoint.
  • Knowledge of ASML supply chain procedures is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • Leadership skills, drive for results, ability to perform under high pressure and timelines.
  • Excellent social and communication (both written and verbal) skills.
  • Service minded and customer dedicated.
  • Result oriented Team player with a convincing pro-active attitude, “can do” mentality, flexible and highly committed.
  • Analytical and able to organize and prioritize workload.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require travel dependent on business needs (Domestic/International).
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Remain flexible in providing after hours support, as needed.
  • This position is reporting to the CSCM Group Lead.

EOE AA M/F/Veteran/Disability

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