Group Lead Technical Support (2- shifts)


Electrical engineering

Mechanical engineering

Other technical job categories

In a nutshell


Veldhoven, Netherlands




8+ years



Job Category

Electrical engineering, Mechanical engineering, Other technical job categories



Published: 30+ days ago Job ID: J-00245115-954


The TwinScan Factory (TF) is responsible for the production and installation of DUV wafer scanners. The FAB department within TF is responsible for building and delivery of the ASML TwinScan systems, with setup and qualification through functional testing and installation of modules upto complete ASML systems. All this is done in accordance with strict quality norms. Within this TwinScan factory, TS is the technical trouble shooting department; The department is setup in 5 technical competences, with 3 teams in each competency: in total 15 teams of about 12 engineers each to support Twinscan Factory in shifts. Twinscan Installations are also supported by the TS organization, if necessary at customer’s site.

Job Mission

As department we provide quality solutions for technical disturbances to secure delivery performance of our lithography systems.
Manage the increase of solving speed (shorten disturbance duration) and enable the solving power of execution. Secure transparent and successful escalation management. We also drive upstream quality and, together with the natural teams, implement and roll-put Lean deployment.

Job Description

Competency leader: TS has 5 main technical competencies to ensure in depth knowledge. The Day Shift GL (together with 2-shift GL colleagues) is responsible for capacity flexibility and knowledge management within competence, solving time reduction, issue resolution including upstream quality and way of working.

Management/leadership: manage team, leadership, proper staffing of the group and a productive working environment to ensure the desired level of drive and flexibility. Dividing the tasks within the team, prioritizing, taking responsibility for the correct and timely fulfillment of all tasks, solving problems. Takes the lead in case of extreme escalations, protects the team. Manage the workload, set priorities and assure timely and correct execution of all department tasks, solve bottle necks. Manage skill level and training so TS can solve all issue’s independent without escalation.

Member staff TS: Capacity planning, roadmap, KPI, evaluation, policy, etc.

New Product Introduction: participant in the release for Volume, including the data- and know how transfers. Participating in pilot activities (ie TRM), in order to extend knowledge on new machine types.

Planning/Output: managing and implementation of production support in detail and, within the framework of the Production Plan and the capacity available, taking the necessary flexibility into account, the agreed quality, and the guarantee of delivery (reliability of delivery). Solving problems and prioritizing. Informing all those involved of changes and compiling recovery plans.

Analysis and reporting: Direct the process of analyzing the production support processes on effectiveness and efficiency, in order to: deliver management information, KPI, indicate structural problems, enhance the predictability of problems and how to avoid them. Explains and communicates with customers about technical subjects.

Improvement: Ensure proposing and attuning of improvements. Making proposals for the improvement of not only the products but also the processes. Lead improvement projects and 8D’s, especially in LEAN deployment. Evaluate the effects of these actions/improvements.

Cooperation: Manage the cooperation and harmony within the group and between the different departments by giving support, motivating employees, finding solutions and sharing information.

Education and experience

  • Higher Technical College/Technical University Graduate (Mechanical/Mechatronics/Electronics/Physics or comparable technical education)
  • Experience in a production environment with high tech products and complex production processes.
  • Broad technical and business knowledge.
  • Extended experience with production and engineering.
  • Know-how of the products involved.
  • Knowledge on higher vocational level within specific areas of technology, combined with some years’ experience.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • People manager, motivates team, can drive and implement change.
  • Analytical mind. Get-on and do it mentality. Very active, plenty of initiative.
  • Focused on quality and service orientated.
  • Managerial skills for professionals and for groups at different levels of abstraction.
  • An interest in other technical and business processes.
  • Enterprising, purposeful and flexible.
  • Good social and communication skills and team worker.
  • Good knowledge of the English language.
  • Good communication skills with a customer focus for understanding, influencing and supporting them.
  • Has intercultural sensitivity and enjoys working with an international, multicultural team.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The working hours are in 2-shift (Shift-GL).

You are expected to travel (infrequently, 5-10% of your time) to a customer site.

Please submit an updated version of your CV and a cover letter stating your clear motivation to apply for this specific role at ASML.

Learn more about this job