HR - People Service Advisory Team Lead - Hsinchu

HR

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In a nutshell

Location

Hsinchu, Taiwan

Team

HR

Experience

8+ years

Degree

Bachelor

Job Category

Other job categories

Travel

30%

Published: 30+ days ago Job ID: J-00246210-872

Introduction to the job

People Services Asia provides HR operational services to all employees in Asia and is employees’ first contact point on all HR-matter questions.
This position is part of People Services Asia to lead and/or coordinate process improvement initiatives to drive best possible employee experiences.
We are looking for Team Leader to Manage a team of HR Services Advisors and specialists and ensure accurate, efficient and effective delivery in the respective field of HR.

Role and responsibilities

This position leads a dynamic team of 3 nationalities who are first line supports of all HR inquiries in 7 jurisdiction in Asia. This role will lead the team to deliver high quality with speed.

The key responsibility of thisrole includes but not limit to:
Safeguard a professional and efficient delivery tointernal customers in the respective field of HR Services /Expertise.
Ensure service level agreements are met and higher levelof customer satisfaction is reached, in a data driven way.
Actively identifies customer centric improvements andleads improvement projects
Drive standardization, simplification and automation ofthe relevant processes in an end-to-end way, in line with Global and Localguidelines.
Handle escalation cases where guidance and clarificationof policies and procedures is required.
Manage stakeholders and acts as the escalation point forcomplaints.
Responsible for workforce planning, staffing, capabilitiesand capacity of team.
Ensure performance of third party performance is monitored andmanaged. Process and other business requirements are effectively handled
Uses influence to drive change and promote improvement,both direct and indirect.

Functional / Technical requirement:
Knowledge of HR processes, systems and policies
Excellent people leader; mature,confident and comfortable in dealing with a variety of stakeholders at alllevels
Excellent communication skills and change management skills
Drives high quality customer service in a professional andefficient manner.
Consulting agility, influencing skills & styleflexibility to deal with a broad range of customers.
A strategic and analytical thinker with a professional andpositive disposition.

Education and experience

Bachelor or above

Minimum 7 years’ experience in proposing solutions for decision-making and/or quality management

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Ability to work in a changing environment to meet demanding deadlines and timescales.
Act with integrity and instills trust
Manages complexity & ambiguity
Balancing between operational, tactical and strategic mind-set

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

This position reports to the head of People Service Asia and will constantly works with varies HR teams and managers in all Asia countries

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