Global Install and Upgrade Coordinator Yieldstar System

Customer support

Other technical job categories

Other job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories, Other job categories

Travel

10%

Published: 30+ days ago Job ID: J-00246254-738

Introduction to the job

The sector Customer Support Apps Engineering (CS) is responsible for the maintenance, repair and continuous improvement of ASML Metrology & Patterning Control systems at customer locations WW. The Yieldstar Global Install and Upgrade Coordinator is a key player for on-time delivery of upgrades/relocations and Installs to the customer fabs.

Role and responsibilities

In the role as the Yieldstar Global Install and Upgrade Coordinator, you will be responsible for achieving the Capability Requirements requested by the Business Line by doing:

  • Pro-actively monitor the daily Upgrade, Relocation & Install progress reports on a high level and provide support when requested
  • Support risk evaluation & mitigation for special upgrade combination requests, Ad-hoc (out of scope) requests, Green-to-Green
  • Manage escalations during execution as the Veldhoven Escalation Single Point Of Contact and ensure process adherence at all times
  • Drive continuous product improvements via KPI data Deep-dives and B-Time registration together with the Ops Project Lead for Upgrades, Relocation & Install
  • Maintain WW product overviews to enable lessons learned implementation across the regions
  • Perform Gemba walks, be an inquisitive leader, collect field input for product improvements
  • Works closely with Global MPC Operations Manager supporting D&S plan cycles
  • Continuously coach and mentor the Field Execution teams on teamwork & growth mindset

Education and experience

  • You have a Bachelor’s or Master's degree in Mathematics, Mechanical Engineering, Mechatronics, Electronics, Technical Business Administration, (Applied) Physics or comparable;
  • You have 3 - 7 years of experience in a relevant field.

The following are also valuable:

  • Experience in project management;
  • Experience with machine installations and upgrades is a strong advantage.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

  • Problem solving skills with a structural approach;
  • Self-starter capabilities and flexibility to a changing environment;
  • Ability to analyze and draw conclusions from data or report information (analytical skills);
  • Team player and result oriented;
  • Able to influence without power;
  • Helicopter view and stress resistant;
  • Multitasker with the ability to work in multicultural and challenging working environments.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Please include the CV and customized cover letter for this role.

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

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