CS - HMI Competence Engineer - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

30%

Published: 30+ days ago Job ID: J-00246714-398

Introduction to the job

Hermes Microvision Inc. (HMI), an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs

ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Role and responsibilities

The mission of CS SE Competency Engineer is to enable our service engineers in the field, to be successful in supporting our customers.
As an expert you will function as the technical interface between CS Local organizations and ASML/HMI Product team for the high-volume installed base. In this role you will be responsible for the completeness and the quality of all knowledge, tools and spare parts (=Service Mix) that are required to diagnose, repair and recover ASML ebeam systems installed in a customer fab.
You combine in-depth subsystem knowledge with field experience and the ability to consolidate this into worldwide best practices. Next to your CS field colleagues, you will interface with the Development & Engineering, Manufacturing and Supply Chain sectors.
Your awareness of the environment in which your field service colleagues perform maintenance, enables you to identify and solve gaps in our service mix and to deliver end-user feedback in improvement projects in all corresponding.
In the ASML product life cycle you will have the following responsibilities:
Perform in-depth analysis of structural issues of the high-volume installed base at our customer sites.
Identify structural improvements to the design of ASML products and estimate their impact on CS operation
Identify structural improvements to the Service Mix and implement them globally in CS
Handshake and validate Service Mix that is supplied with new products and functionalities by Development & Engineering while safeguarding the needs for Fab Teams to be able to execute maintenance independently of external support.
Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer.
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.

Education and experience

Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.
Knowledge of ASML structural improvement process and project experiences on a specialized technical level is a preferred

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Get things done” mentality
Pro-active attitude
Strong analytical skills
Interpersonal abilities (Can relate wellto others, both colleagues and customers)
Effective communicator in English (bothoral and written)
Customer-oriented
Team player
Stress resistant

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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