req4549

Internship: Support the Customer Support Business Service Desk at ASML

Customer Support

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In a nutshell

Location

Veldhoven, Netherlands

Team

Customer Support

Experience

No experience (Student)

Degree

Associate

Job Category

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Introduction

This is an internship for an MBO student, preferably with a background in IT, who has strong communication skills in English and wants to participate in day to day operations and improvement projects in the customer support department.

Job Mission

For our customers Customer Support (CS) is the face of ASML – with the applications engineers handling the performance optimization and fab integration and the service engineers handling the maintenance of our semiconductor lithography systems at customer sites. The Customer Support Infrastructure Support department gives worldwide functional support (24x5hr) for all applications and infrastructure that are used by the CS workforce while performing their job. Our mission is to facilitate and improve the productivity of the users of the before mentioned applications and infrastructure in order to meet ASML’s obligations.

Job Description

During this assignment you will:

  • Participate in the day to day operations (e.g. call handling);
  • Review and improve our work instructions and knowledge bases;
  • Identify other potential areas of (process-) improvements and where possible help to improve.

Education

You are a MBO student with preferably a background in IT.
You have strong communication skills in English (both verbally and in writing), and have a driven and analytical mindset. You have experience with and knowledge of Microsoft Office / SharePoint. Experience with JavaScript, HTML and programming languages is a pre.
This is an graduation or apprentice internship for at least 3 days a week, with a minimum duration of 3 months. The start date is to be discussed.

Please keep in mind that we can only consider students (who are enrolled at a school during the whole internship period) for our internships and graduation assignments.

Other information

What ASML offers
Your internship will be in one of the leading Dutch corporations, gaining valuable experience in a highly dynamic environment. You will receive a monthly internship allowance of 500 euro (maximum), plus a possible housing or travel allowance. In addition, you’ll get expert, practical guidance and the chance to work in and experience a dynamic, innovative team environment.

ASML: Be part of progress
We make machines that make chips – the hearts of the devices that keep us informed, entertained and safe; that improve our quality of life and help to tackle the world’s toughest problems.
We build some of the most amazing machines that you will ever see, and the software to run them. Never satisfied, we measure our performance in units that begin with pico or nano.
We believe we can always do better. We believe the winning idea can come from anyone. We love what we do – not because it’s easy, but because it’s hard.

Students: Getting ready for real-world R&D
Pushing technology further is teamwork, and our R&D team is more than 5,500 people strong, with major sites on three continents. Dozens of diverse, interdisciplinary teams work in parallel to meet a challenging development schedule.
In such an environment, your colleagues may be sitting next door, or they could be thousands of kilometers away in a different country, or even working for a different company.
An internship at ASML is your opportunity to get to know this world of industrial-strength R&D and get a feel for that excites you most. Will you design a part of the machine, or make sure it gets built to the tightest possible specifications? Will you write software that drives the system to its best performance, or work side-by-side with the engineers of our customers in a fab, optimizing a system to the requirements of the customer?

How will you be part of progress?