CS - HMI Applications Engineer - Hsinchu

Customer support

Other technical job categories

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other technical job categories

Travel

20%

Published: 30+ days ago Job ID: J-00245420-460

Introduction to the job

Are you ready to be the key counterpart of responsible for service spare parts demand? HMI, an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.

Role and responsibilities

Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operations.

Your main responsibilities:
-Provide technical support / recipe setup at customer sites.
-Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.
-Complete on-site diagnostics and service calls. Handles complete product functionality in the various product families/platforms.
-Responds to emergency service calls as required.
-Instructs customer operating technicians on system operation and maintenance.
-Help the sales department with customers needing help or advice in applying the company’s products.
-Help the marketing department to collect competitor information during customer communication and discussion.
-Provide bug issue and new feature reports to Jira system for escalation.
-Complete H2H tool performance and gap defect with competitive tools.
-Do 1st line customer management for job request, issue, and complaint

Education and experience

BS engineering degree or equivalent experience. Masters Degree a plus.

-Engineers with greater than 2 years’ experience in a CS support department for high tech products.
-Engineers with at least 1 years of semiconductor industry experience preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

-Must takeownership for solving issues and ensures escalations take place.
-Take proactive action for prevention or repeating error.
-Capable of resolving most issues without assistance & highly independentin a shift position.
-Ability to make decisions in the priority of problem solving.
-Work unsupervised and be responsible for projects, track equipmentperformance and prepare technical reports.
-Take initiative and ownership to increase skill and knowledge level in team.
-Document knowledge systematically and in an accessible way.
-Previous experience mentoring new hire engineers & helping integratefrom a technical and procedural perspective.
-Clear and effective communication skills required.
-Proficient inC/Python/Matlab.
-Proficient in MS Office (MS Word, Excel, PowerPoint).
-Ability to thrive in a very dynamic and high pace environment.
-Multi-task team player with good ability to work under different workingenvironment pressures.
-Excellentcustomer interface skills is required.
-Open for cultural differences and able to work with a site of differentcultures and WOW.
-Motivated, pro-active, self-driven, and flexible.
-Strong customer focus.
-Verbal and written language skills in English.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-Job duties are often performed in confined areas in a clean room environment.
-May require travel dependent on company needs.
-Can work under deadlines.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

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