Applications Engineer

Customer support

Other technical job categories

In a nutshell

Location

Austin - TX, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

20%

Published: 28 days ago Job ID: J-00247423-748

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

This position reports to the MPS Applications Global Manager which is part of the Business Development Organization and has internal interfaces with Customer Service, Sales and external interfaces with Customers, other suppliers.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Field Applications Engineer for Mature Products will support the install base of Steppers and Scanners at Customer sites to help maximize performance in Imaging, Overlay and Productivity.

Location is flexible; can be located in Minnesota or Texas.

This position is also responsible for Sales Support and Demos, Training, and 3rd Line Escalations for PAS Applications World Wide.

Specifically:

  • Translate a customer on-product issue into a potential lithography related problem statement, resolve these issues to help them maximize the performance and use of ASML products.
  • Maximize the application of ASML products & options to the benefit of the customer.
  • Participate in pro-actively identifying ASML applications product opportunities for our customer.
  • Document and provide training on procedures, processes, best known methods to aid customers in use of ASML products.
  • Join customers in experimentation to ensure that they are performed in an efficient manner for accuracy.
  • Conduct data analysis to ensure that the correct conclusions are drawn from customers acquired experimental data and results reported to ASML and customer.
  • Meet with internal and external customers to maintain two-way level of commitment to keep all involved and affected parties informed of progress.
  • Prepare technical presentations to provide new user support and assists sales in technical presentations.
  • Participate and/or lead projects which are aimed at supporting our customer transition to a new technology node or ramp up a specific technology node.

This position has the following goals:

  • 1) Maintain knowledge of critical information for ASML's systems, customer's product process, and usage to sustain MPS business.
  • 2) Drive revenue growth for MPS BL by creating and implementing new services that enhance customer's process window, productivity and yield.
  • 3) Solve ASML CSE's and Customer's complex issues by using knowledge of the interaction between systems and customer's process.
  • 4) Identify and justify added value of ASML's solution leading to the sale of tools, options and services for existing and potential MPS Customers.

Education and experience

  • BS/MS Engineering degree Physics, Optics, Electronics, IC manufacturing or Process Technology, or equivalent experience.
  • Experience in the semiconductor or related industry and an in-depth understanding of photolithography products and their operation preferred.
  • The candidate must possess a high level of technical ability and Project Planning skills.
  • Ability to draw conclusion from written and computer generated reports, ability to analyze data and reports, conduct research, search for solutions to problems, and create methodologies to reach objectives.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • Must be able to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • Identifies bottlenecks and drives improvements.
  • Work independently or as part of a team and follow through on assignments with minimal supervision.
  • Demonstrate open, clear, concise and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
  • Work according to a strict set of procedures within the provided timelines.
  • The position requires excellent communication skills as well as an ability to effectively deal with internal and external customers.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • May require up to 20% travel dependent on business needs.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • A valid passport is required.

EOE AA M/F/Veteran/Disability

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