Customer Support Engineer

Introduction to the job

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

When you join the Global Products Support Team you will be at the forefront of helping our end-users as they continue to evolution of the semiconductor technology.The work you support will help Cymer’s Field Service Engineers as they service the lightsources using automation and innovation.

Role and responsibilities

• Design, implement, and debug software components according to corporate standards and procedures
• Follow best practices for software development, archiving, and version control, including the Agile release of these tools.
• Document software, including requirements, design, code, user manuals and FSE laptops.
• Gain experience with processes associated with working in cross functional environment
• Research and evaluate new software and hardware technologies for potential integration into products
• Work as a collaborative team member on engineering projects
• Other duties as assigned

Education and experience

• Bachelor’s degree in Computer Science, Computer Engineering, EE, Physics or equivalent combination of education and/or experience
• Master’s degree a plus
• Experience with real-time data acquisition and instrument control
• Exposure to various communication buses and protocols Serial, Ethernet, SPI etc.,
• Basic software and User Interface design knowledge (samples may be requested), including revision control and release processes
• Understanding of Object Oriented Programming and data analysis
• Familiarity with standard diagnostic equipment (e.g., oscilloscopes, Protocol analyzers) .
• Good verbal and written communication skills
• Good analytical and creative hands-on problem solving skills
• MATLAB, C/C++, Python
• LabVIEW Certification, Associate or Developer (preferred) is a plus
• Exposure to LabVIEW FPGA, and LabVIEW Real-Time software is a plus

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

EOE AA M/F/Veteran/Disability

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