CS - Technical Support Engineer - Linkou

Customer support

Other technical job categories

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Other technical job categories

Travel

10%

Published: 26 days ago Job ID: J-00247502-028

Introduction to the job

• The TSE will be interface with the customers, CSE, GSC support to assure timely and high service quality.
• TSE must be able to do issue diagnostic / escalation / structure issue implement to turn USD to SD including material preparation, package, return and confirmation.

Role and responsibilities

Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
Conducts equipment troubleshooting, analysis, and debugging in support of operating activities.
Ensures that parts are available and as specified for service requirements.
Maintains appropriate tools are on hand and as required.
Travels as required for the purposes of performing service activities for training and cross site support
Uses company technical documentation and provides feedback for improvement.
Shift module is required and includes night shift

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

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