Senior HR Service Management Specialist


Other job categories

In a nutshell


Veldhoven, Netherlands



Job Category

Other job categories



Published: 28 days ago Job ID: J-00248062-211


As Senior HR Services Specialist you will act as at the crossing where HR processes meets IT. ASML has set up a People Portal as central hub for their employees and managers to find answers they have and to trigger HR related transactions. The People Portal (running on ServiceNow) is used for HR Case Management and Knowledge Management. The People Portal plays a vital role in the experience ASML would like to provide to their employees.

In this role you will focus specifically on maintaining and further innovate our People Portal. You act as a subject matter expert towards Business key players and Business process owners in the ASML organization. You are able to challenge the business about their requirements, translate these business requirements into the right functional specifications and guide the development teams to realize new solutions. The team you will work with is operating in an Agile environment.

Role & Responsibilities

As a successful Senior HR Service Management Specialist, you challenge and translate HR-related business requirements into system related requirements, support with testing of Change Requests, deliver changes to the application landscape and participate in initiatives and improvement projects regarding HR processes and systems. Furthermore, you:

  • support with incoming questions related to the system and pro-actively work on avoiding incoming questions;
  • understand technical aspects and are able to explain them to business stakeholders in understandable language;
  • contribute to write out user stories, including acceptance criteria and definition of done;
  • support with creating functional documentation, procedures, Configuration Workbooks and work instructions;
  • align with key stakeholders of HR and other parties that use the solution;
  • interface with technical counterparts from IT or vendors.

What challenges are waiting for you?

  • Working for a high-end organization that is leading in their business domain.
  • Working in a scaled Agile environment.
  • Opportunity to work with latest and newest HR technologies, like ServiceNow and Workday.

Education & Experience

As Senior HR Services Specialist you have:

  • a Bachelor or Master degree in the field of Organization Management or Technology;
  • 5+ years’ experience as Business Process Analyst, Functional ServiceNow Consultant or a similar position;
  • a detailed hands-on / customizing knowledge of ServiceNow.

Also you have proven experience in HR business processes, People Development or the Learning / Knowledge Management domain and experience in translation of Business Requirements into IT Requirements and designing the correct solution (direction) corresponding these business requirements.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view.

To thrive in this job, you will need to have a strong customer focus, be result-oriented and have a drive for excellence. You need to be accurate in collecting and registering requirements and pay attention to detail and accuracy. Besides that, you need to be able to deal with resistance, and to influence without power. Other skills you’ll need:

  • Excellent communication skills in English is a must.
  • Being a proactive and enthusiastic team player.
  • A demonstrated ability to perform in high-pressure environments.
  • Well-developed consultancy skills with a strong go-getter mentality including willingness to perform hands-on activities.

Context of the position

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters is located in Veldhoven, the Netherlands; the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub. We also have offices in the US, Asia and several other countries in Europe.

The Senior HR Service Management specialist position is part of the worldwide HR Processes and Information (P&I) team. The mission of P&I is to be a trusted partner and enable our stakeholders in their mission by providing a consistent, efficient and customer centric HR system landscape and people insights which inform business decisions. P&I is the functional owner of the main HR systems and is responsible for HR reporting and analytics.

This is a full-time position (40 hours).

Other information

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Learn more about this job