CS - Global Support Center Engineer - Hsinchu

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Mechanical engineering

Published: 30+ days ago Job ID: J-00249403-655

Introduction to the job

Do you look forward to challenging complex problems and driving the cutting-edge technology by collaborating with brilliant minds around the globe? If this is calling you, then you might be the right candidate for GSC (Global Support Center).

Role and responsibilities

As a GSC team member, we create values to customers by providing technical support to solve issues of E-beam inspection machines, as well as identifying and reporting structural issues to initiate continuous improvements. We also contribute to push the boundary of technology by supporting introduction of new products and transition to production. GSC is also good team players through collaboration with various stakeholders.
•(Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
•(Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
•Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
•Collaborate with related stakeholders to take improvement measures as a post action of escalation diagnostics
•Collaborate with related stakeholders to support NPI projects
•Lead / support CS technical projects
•Transfer knowledge within GSC / to CS through presentation session to help team skill up

Education and experience

You hold master degree in mechanical engineering, electrical engineering, physics or material science.
You possess either of the following both:
•2 years in Secondary Electron Microscope operation (SEM), having knowledge of electron optics, experience of SEM repairment is highly preferred; or
•2 years in motion control of wafer stage, having knowledge of mechanics / motion control ofwafer stage.
Having experience in technical support of semiconductor equipment is a plus, E-beam inspection or metrology tool is even preferred

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

•Team spirit and good interpersonal relating and communication skill, even under stressful situation
•Awareness of stakeholder management when interfacing with internal / external stakeholders
•Willing to challenge and deal with complex technical matters, even when time is limited

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The position is situated in HMI TW GSC, which is under broad umbrella of CS Apps. Important stakeholders of GSC include but are not limited to CS local, D&E, and CS NPI.
•Performance will be recognized based on result, not any other factor absolutely
•Fast growth is guaranteed if your performance & capability is ready for suitable position
•We follow ASML compensation policy and provide broadband training opportunity not only technical one but also social/management skill

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