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EUV Tech Support Group Lead – TSMC
In a nutshell
Chandler - AZ, US
Introduction to the job
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.
The Job Mission involves being an essential part of a new site start-up Customer Support team for TSMC as they build their first high tech fab in North Phoenix, Arizona. Members of this team will leave for assignment in Taiwan in order to learn the technical, operational, and cultural differences of the customer and local ASML organization. Once the assignment is complete, the team will locate in Phoenix, Arizona to provide top notch service for TSMC as they start-up and ramp their production to HVM in the United States.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities
The Tech Support Group Leader is responsible for technical and interpersonal skill development, resource allocation, and performance of the Competency Team. The holder of this position reports to the EUV Tech Support Manager and will work as part of the EUV Leadership team to drive a proactive culture in areas of customer service, including safety, quality, performance, and cost.
-Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
-Coach and develop the team to be fully operational, providing top notch customer service.
-Set clear expectations and challenging targets. Provide continuous feedback and execute performance reviews.
-Enable the team to drive continuous improvement towards ASML’s performance and cost KPI targets.
-Encourage and drive knowledge sharing in order to gain organizational flexibility and self-sufficiency.
-Develop and implement best-known-methods and processes to drive optimized shift-to-shift performance.
-Engage necessary local, regional, and global support resources in order to efficiently solve machine issues.
-Flex work schedule to be available as needed across the shifts and weekend for team members and Customer.
-Provide timely feedback to internal stakeholder and customer questions in a clear, professional manner.
-Perform administrative duties, including timecard approvals, and other.
Education and experience
Minimum B.S. in technical field (preferred) or equivalent experience.
Engineers/Supervisors with greater than 5 years’ experience leading a team in the semiconductor or related industry (preferred).
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
-Must be able to read and interpret data, information, and documents.
-Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
-Ability to complete assignments with attention to detail and high degree of accuracy.
-Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
-Result driven-demonstrate ownership and accountability.
-Identifies bottlenecks and drives improvements.
-Work independently or as part of a team and follow through on assignments with minimal supervision.
-Demonstrate open, clear, concise and professional communication.
-Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
-Work according to a strict set of procedures within the provided timelines.
-Strong sense of ownership with the ability to work under minimal supervision.
-Good coordination and documentation skills required to manage a large team in a dynamic environment.
-Demonstrate self-awareness and continuous improvement mindset. Able to provide critical feedback and engage in crucial conversations.
-Influence and guide individuals within the local organization using ASML’s Leadership Framework.
-Capable of fostering an all-inclusive atmosphere of trust within and between teams.
Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Role within Office
-Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
-Occasionally lift and/or move up to 20 pounds.
-May require travel dependent on business needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Position requires an assignment or business travel in Taiwan to learn the technical, operational, and cultural differences of the TSMC customer and local ASML organization. Upon completion, the team will locate in Arizona to support TSMC at their new site.
-Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.
-Valid driver’s license and passport required.
-Ability to work and travel in US and internationally.
EOE AA M/F/Veteran/Disability
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